Horrible experience with SC Credit Card Application

[Walter White]

I applied for a Standard Chartered Platinum Rewards card 2 weeks back as it was offered as LTF and there is nothing wrong in getting a LTF card for occasional offers.

Aftrr completing the application, I received the mail that it has been approved in principle and will receive a call from their executive for further process as the page to upload the documents did not even come up. CIBIL hit was also done at that time.

I thought after 3-4 days, I'll get a call for VKYC to complete other formalities. Also after reaching out to them multiple times on Twitter, they assured me that this will be taken on priority.

Today got a reply from them that they cannot find the application number in their system and will have to apply again. If this was the issue, why couldn't have informed about it immediately rather than giving false assurances?

Looks like I won't be a SC customer ever.

😕

 

[Walter White]

HDFC ka bada bhai h

SC se accha customer care BOB ka hai 😂

 

[RkrRkr is verified member.]

SC se accha customer care BOB ka hai 😂

BOB Ka koi idhar hoga toh...Abhi uchal rha hoga progress ki height dekh ke..

 

[kshitij_0]

At what stage of application do they do a CIBIL hit?
I have shared one OTP with the agent and after that they shared one link for Aadhar Authentication which I didn't do?
@Walter White