How long does RBI Ombudsman actually take to act on a complaint?

[rapidboxer]

Hi everyone,

I filed a complaint with the RBI Ombudsman over 4 months ago, but till today the status is stuck at “Complaint Registered with RBI and sent to Regulated Entity.”


The last correspondence I got from RBI (from crpc@rbi.org.in) was about 2 months back. They simply forwarded me the bank’s reply and asked if I had any further comments to add. I did reply with my comments and clarifications against the bank’s statements, but after that total silence.


Has anyone here been through this process? How long does it normally take for the Ombudsman to take an actual decision or action? Is this kind of delay normal, or should I escalate it further?


Would really appreciate insights from members who’ve dealt with RBI Ombudsman complaints.

 

[hellowo₹ld]

my scb complaint closed after 14 months. bank responded apprx. 6 months later complaint raised. NO timeline.

 

[rapidboxer]

my scb complaint closed after 14 months. bank responded apprx. 6 months later complaint raised. NO timeline.

Was the verdict in your favour?
Isn't there any way to expedite the process?

 

[hellowo₹ld]

Was the verdict in your favour?
Isn't there any way to expedite the process?

Whether it’s in our favor or theirs, there’s no fixed deadline for RBIO complaints. The only exception is if something directly impacts us , in such cases, we mainly need to check with the bank, step by step. (Note: this isn’t for the RBIO complaint itself, but to resolve the issue internally within the bank and save time.)

If the matter isn’t very critical but can still be resolved, then it’s worth opening a complaint. Doing so will definitely improve our chances of getting a positive outcome.

 

[Boy 07]

I fi

Whether it’s in our favor or theirs, there’s no fixed deadline for RBIO complaints. The only exception is if something directly impacts us , in such cases, we mainly need to check with the bank, step by step. (Note: this isn’t for the RBIO complaint itself, but to resolve the issue internally within the bank and save time.)

If the matter isn’t very critical but can still be resolved, then it’s worth opening a complaint. Doing so will definitely improve our chances of getting a positive outcome.

I filed a compliant to RBI Against CITY UNION BANK For not telling the CC application rejection reason
Today I got the response from RBI but the riplay is same not any reason there

Ii want to ask what comments should I write so that I may get compensation