You are right. I have raised an ombudsman complaint for the below issue asking compensation of 10L 😀 😀
Same Canara Bank gave 0.5% less ROI on 4 FDs auto renewed in Dec 2023. When complained to BM over phone, he asked me to visit branch with the certificates. On reaching branch he introduced me to a lady who takes care of term deposits. She took around 20-30 minutes to understand the issue. Then she asked me to call her after a week. When I called after 10 days, she had completely forgotten about the matter and asked me all the details all over again and then asked me to call another person after 2 hours. When I did, this person got irritated and told me he has received the details only couple of hours back, he doesn't have any update and that I shouldn't call him again instead I should call the lady responsible for this. After this for the next 2 days I kept calling the lady and the BM but none of them answered my call. I thought of calling from a different number, but then thought why should I? I found the Kolkata circle escalation details from the net and called up. The person gave me a mail id and asked me to send a detailed mail which I did immediately. To my complete surprise, even this person stopped answering my calls post receiving my mail. So, I finally wrote to head office complaints department. They forwarded the mail to the branch and then branch replied asking me to visit branch again and submit a request letter. I wrote back saying I have already visited the branch and met branch manager, it is not possible for me to come again. To my surprise that same evening 2 executives came to my home (without prior intimation) and took photos of the certificates, but I refused to give any request letter and said I can only give complaint letter which they declined to take. After 2-3 days the BM called me and asked for 2 days time to resolve it but I didn't hear back from him again. So again I complained to head office mail id, and this time even HO didn't respond. So, after following up for another week I registered a complaint with the ombudsman and asked for compensation of 10L for harassment and mental agony. Let's see what happens.
