How to redeem HSBC platinum credit card reward points?

[Dexter]

How to redeem reward points in HSBC Visa Platinum credit card. I couldn't find any option in the net banking portal.

Also, I have not got 10% cashback up to ₹2000 and the ₹500 gift voucher that they claim. I have contacted customer support.

 

[haskand]

I was able to convert - provided 16 digit membership number of TIC. 1000 HSBC Points = 1000 Neu Coins. Took 2 days.

Whats the process for this? Kindly guide me for the same