Revaluation HP PAY voucher now on Gyftr via Smartbuy!

[Dixit]

Just checked this morning, now we can buy HP pay vouchers with HDFC cards on Smartbuy. I don't know if they were available earlier. The usual rewards are applicable (upto 16.25% on INFINIA).
No processing fee as of now. Looks like maximum we can buy is ₹10k a month.

 

[Jolly Roger]

It's strange that the support doesn't reply.. I am in Bangalore and here support's good. I complained for one of the pumps which is a bit far and hence not my goto pump but the issue there was fixed within 3 days of complaint... other than that I have tried HPpay for other 5-6 different pumps and everybody accepted hppay...

The worst part is that a HP fuel pump is 2 mins from my home. There is another around 3 km away which accepts HP Pay, but what's the point of spending 50 bucks in fuel to get some points that are worth less. I was happy when they responded initially--despite sending them the name of pump, city and location in my first complaint they again asked me for all the details. After that, SILENCE. Reminded them and got another response saying they are working on it but NOTHING. They are clearly not interested or the pump owner has serious clout--which is to be expected in Gurgaon!!! 😉

 

[jk51]

Which city do you live in? In Gurgaon I've complained through the app, via email and also escalated, but NOTHING. HP does not even reply to the issue of pumps refusing to accept HP Pay.

Simply call the sales officer in charge whose contact shall be mentioned in RO’s contact board. Tell him the RO is not accepting HP Pay so where should you escalate the same and see the wonders.

 

[KLB@96]

Simply call the sales officer in charge whose contact shall be mentioned in RO’s contact board. Tell him the RO is not accepting HP Pay so where should you escalate the same and see the wonders.

Yes this also works and I did, called up both sales guy and owner of the pump and they spoke with the worker and voila, its done. The contact details will be available on notice board in front of the office in fuel pump.

 

[pgarg24]

Simply call the sales officer in charge whose contact shall be mentioned in RO’s contact board. Tell him the RO is not accepting HP Pay so where should you escalate the same and see the wonders.

Yes this also works and I did, called up both sales guy and owner of the pump and they spoke with the worker and voila, its done. The contact details will be available on notice board in front of the office in fuel pump.

Oh didnt knew about RO.. That's good to know info👍

 

[Jolly Roger]

Simply call the sales officer in charge whose contact shall be mentioned in RO’s contact board. Tell him the RO is not accepting HP Pay so where should you escalate the same and see the wonders.

Who do you think HP contacts when an issue is highlighted? The local sales officer. If he doesn't care when a complaint has already gone to HP, is logged into their system, etc, etc., you think he will care if I call him? What they would have done is simply close the complaint because the sales officer said it was done. And when I sent reminders, ignored it.

 

[paxauquabriba-4876]

Here most of them do.. also if any petrol pump does not accept it, you can raise complain in HPpay app and within 3 days you will get confirmation from hppay executive that the pump accept it now. They have very good support for this if pump does not accept it.

nice story , will watch the movie later

 

[jk51]

Who do you think HP contacts when an issue is highlighted? The local sales officer. If he doesn't care when a complaint has already gone to HP, is logged into their system, etc, etc., you think he will care if I call him? What they would have done is simply close the complaint because the sales officer said it was done. And when I sent reminders, ignored it.

Well that’s the point. There are different departments dealing with different issues. HP Pay acceptance comes under their loyalty program comprising with payment acceptance at Petrol station, LPG Gas dealership, Lubricant points, etc which is not necessarily a direct concern for their respective Sales officer as there is a dedicated staff for the same for loyalty who for most of the part are understaffed and simply don’t care. Whereas if it’s highlighted to sales officer directly chances of resolution are way more than getting through customer care matrix. If you log complaint online first it’ll go to customer care who first shall try to provide resolution themselves by calling the dealer/owner with cc to respective department individual, then it shall pass on the same to him/her who’ll close it off. HP Pay is not a direct concern for respective sales officer but any direct complain through the RO is since it’s in their KPI as well.

It has worked for me across 3 RO’s in two states. And as confirmed by @KLB@96 above has worked for him as well. To try it or not is individual’s choice.

 

[Jolly Roger]

Well that’s the point. There are different departments dealing with different issues. HP Pay acceptance comes under their loyalty program comprising with payment acceptance at Petrol station, LPG Gas dealership, Lubricant points, etc which is not necessarily a direct concern for their respective Sales officer as there is a dedicated staff for the same for loyalty who for most of the part are understaffed and simply don’t care. Whereas if it’s highlighted to sales officer directly chances of resolution are way more than getting through customer care matrix. If you log complaint online first it’ll go to customer care who first shall try to provide resolution themselves by calling the dealer/owner with cc to respective department individual, then it shall pass on the same to him/her who’ll close it off. HP Pay is not a direct concern for respective sales officer but any direct complain through the RO is since it’s in their KPI as well.

It has worked for me across 3 RO’s in two states. And as confirmed by @KLB@96 above has worked for him as well. To try it or not is individual’s choice.

Thanks for the detailed explanation. Shall definitely try calling the SO once.