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Revaluation HP PAY voucher now on Gyftr via Smartbuy!

I am in the same boat as yours. I added 2 1K vouchers on 23rd but only 1 was added 2nd was not. It's not showing HOLD in hppay wallet. Have been chasing hppay and gyftr cc but today only I came to know that my 1K voucher is on Hold. Don't think it will be resolved by end of today but I believe it should be considered as added but on hold. Hoping for the best. Plz update your status tomorrow or later.
I update my KYC now. Vouchers up to 7500 can be added now (No need for approval of KYC). Still, 2500 is on hold.
 
I think u call the hp care and request for extend the voucher validity . But from what we understand the vouchers have expired and they would say no nothing can be done now as it was mentioned clearly.
 
If anyone having issue with HP pay wallet balance redemption at petrol pump (if they don't know how to accept and all)
Just generated pay code from the wallet balance and fuel with pay code. Petrol pumps gladly accept payment by paycode option.
 
Try completing the kyc if possible but I guess it might take a while. I was told by one of the support guy that it's possible due to non kyc account as well due to some account limitations.
After email verification how does the Vehicle No verification work? AP and Telengana vehicle no do not seem to work, app says RC details not found. Any workaround?
 
I had 2K pending as well, On Hold. That voucher just disappeared from the list and if I try to add manually it says 'already processed or in transit', but my balance has not changed. So I guess that those 2K are gone ?
My voucher was not getting added since last week. Earlier it was "no data found for this voucher" , later "minimum recharge less than 50" and now it is showing "already process or in transit". I was told yesterday that 1000 amount is on hold but I could not see that voucher in my add voucher section. I remember I saw that voucher earlier but when I added that nothing happened.
 
After email verification how does the Vehicle No verification work? AP and Telengana vehicle no do not seem to work, app says RC details not found. Any workaround?
Yup, looks like AP and Telangana vehicle info is not updated to the online database. I uploaded my friends Karnataka registration vehicle and it worked.
 
Had a conversation with Gyftr customer care, raised a ticket, it seems many customers are facing this issue, they are working with HP and are expecting it to be resolved in 3 working days.
 
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