can you please help me with the steps of asking for conciliation meeting. I'll definitely appeal if RBI ombudsmen reject my claim first time.
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ICICI Bank charged me annual fees on my credit card even after meeting reversal criteria
- Thread starter TechnoFino
- Start date
You can follow the attach doc
I guess the process is illustrated
Most of the time they reject under non appealable clause and don't give option to reply.
this pdf doesn't have the required info
can u tell at what stage the complaint is right now? did you receive any communication from RBI ombudsman office?
No communication from the RBI, I have filed complaint -> the complaint was forwarded to ICICI Bank -> ICICI Bank responded me and told me, they have submitted their response to the RBI yesterday.
ok. Now wait for rbi to send you any communication regarding this. when they send any communication, you reply that you have heard to what the bank wants to say but you do not agree with the bank's stance in this case. then you explain why you are right and bank is wrong. after that you ask to have a conciliation meeting with bank in presence of RBI ombudsman to resolve the matter. Here, you can ask for virtual meeting also. Also, ask for compensation for the time taken to resolve the complaint and for the mental harrasment/agony.
All this should be sent in a single reply to the communication received from RBI along with proper documentary proof, such as MITC highlighting the point of renewal fees, proof of fees charged on statement and any other evidence found necessary to share for the proper resolution of the case.
Keep us posted of the further developments in the matter.
ssnthegenius
TF Select
I have said it before and saying it again. ICICI is the worst bank of India.
I had always this confusion about joining fee and annual fee of these cards. I thought joining fee is a one time fee at the time of joining. It is either charged or waived off during joining.
Now, Annual fee is charged for that year of card taking. They can charge it or waive it As FYF without any obligation or reverse it after achieving spend target. Some cards are clear that it is from second year onwards when they tell FYF, essentially waived off. And clear about waiver for second year based on first year end.
Our card companies confused all of these terms and conditions when customer care interpret these. In this case, the MITC is crystal clear that second year onwards annual fee is waived based on first year spend. So this is right track to win against the bank.
Now, Annual fee is charged for that year of card taking. They can charge it or waive it As FYF without any obligation or reverse it after achieving spend target. Some cards are clear that it is from second year onwards when they tell FYF, essentially waived off. And clear about waiver for second year based on first year end.
Our card companies confused all of these terms and conditions when customer care interpret these. In this case, the MITC is crystal clear that second year onwards annual fee is waived based on first year spend. So this is right track to win against the bank.
mrbanker
TF Select
I am also facing difficulties with ICICI in recent times. Had a privilege relationship with them and my account was linked under the family program. The family head's account got upgraded to Wealth around 6 months back but my account stayed on privilege instead of upgradation to wealth. Pointed this issue to the RM a few days back and guess what, they downgraded my account to the regular variant!! Never expected these kind of silly issues arising with ICICI. Their tech is playing a bad game with the customers in recent times. Hope you get them to acknowledge their mistake because in my case they are not ready to budge!
#ltf4ever
😂
Thread 'ICICI Bank declared as 'Company of the Year' by The Economic Times' https://www.technofino.in/community...pany-of-the-year-by-the-economic-times.11281/
How do you spend so much dada 😀
That too on emeralde, which is one of the worst cards in terms of rewards
That too on emeralde, which is one of the worst cards in terms of rewards
D
Deleted member 7241
Guest
Dada dada hai.. 😂😂
ICICI bank seems at fault definitely considering the wording in their MITC. However, I find this a little wierd to be honest.
I mean the annual fees for a credit card is charged upfront at the start of the anniversary year. Then based on their TnC & spend milestone, they should reverse that fee.
It's quite wierd that they would consider spends in past year, to waive of fees of next year!
I mean the annual fees for a credit card is charged upfront at the start of the anniversary year. Then based on their TnC & spend milestone, they should reverse that fee.
It's quite wierd that they would consider spends in past year, to waive of fees of next year!
Lol it’s a funny thread only
Purposely I started to get other’s comments
They are considering spend of last year to waive off fees for last year
Just an example except HDFC bank no other bank gives you option to waive off your joining fees
They only give option to waive off next year annual fees
No matter how much you spend on first year they will not reverse your joining fees
ICICI in a way is giving option to waive off your joining fees as well .
I am not saying they did correct , obviously whatever is written on MITC needs to be followed
They only give option to waive off next year annual fees
No matter how much you spend on first year they will not reverse your joining fees
ICICI in a way is giving option to waive off your joining fees as well .
I am not saying they did correct , obviously whatever is written on MITC needs to be followed
swargrover
TF Buzz
Hi please DM me, i'll be able to help with proper redressal of your complaint
