quantark
TF Buzz
Hey everyone,
Sharing an ongoing issue I’m facing with ICICI Bank Family 360 — and would love some advice from others who’ve dealt with something similar.
ICICI has been repeatedly deducting NMAB (Non-Maintenance of Average Balance) charges from my savings accounts even though I clearly qualify for exemption under their own Family 360 Schedule of Charges (Annexure 1).
Here’s the irony — I meet multiple exemption criteria:
Despite this, they’ve kept charging NMAB. After multiple complaints, I escalated the matter to RBI Ombudsman via CPGRAMS.
The bank refunded some amounts — but called it a “one-time service gesture” and still refuses to admit fault.
Even after the RBI escalation, I received two more mails (from their Senior Management Desk and Banking Ombudsman contact) basically saying they have “no further clarifications” and that their internal ombudsman found their reply “in order.”
It’s not about the few hundred rupees — it’s about principle. The bank continues to fraudulently debit accounts despite published exemptions and then hides behind internal reviews.
Has anyone else faced this kind of behaviour from ICICI Family 360 or other banks?
Would appreciate insights on the next logical step — should I push again through RBI or head straight to Consumer Court for compensation under the "Integrated Ombudsman Scheme 2021?"
Sharing an ongoing issue I’m facing with ICICI Bank Family 360 — and would love some advice from others who’ve dealt with something similar.
ICICI has been repeatedly deducting NMAB (Non-Maintenance of Average Balance) charges from my savings accounts even though I clearly qualify for exemption under their own Family 360 Schedule of Charges (Annexure 1).
Here’s the irony — I meet multiple exemption criteria:
- ICICI credit card limit ₹6 L (exemption above ₹4 L)
- Car loan ₹10 L
- Personal loan ₹6 L (exemption above ₹5 L)
- Family demat holdings ₹15 L+ (exemption above ₹10 L)
Despite this, they’ve kept charging NMAB. After multiple complaints, I escalated the matter to RBI Ombudsman via CPGRAMS.
The bank refunded some amounts — but called it a “one-time service gesture” and still refuses to admit fault.
Even after the RBI escalation, I received two more mails (from their Senior Management Desk and Banking Ombudsman contact) basically saying they have “no further clarifications” and that their internal ombudsman found their reply “in order.”
It’s not about the few hundred rupees — it’s about principle. The bank continues to fraudulently debit accounts despite published exemptions and then hides behind internal reviews.
Has anyone else faced this kind of behaviour from ICICI Family 360 or other banks?
Would appreciate insights on the next logical step — should I push again through RBI or head straight to Consumer Court for compensation under the "Integrated Ombudsman Scheme 2021?"
