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ICICI bank worst bank ever ?

I have a strange problem with icici.I have a family 360 account with icici and recently got the family banking visa debit card.It was delivered 2days ago.I enabled online transactions and set pin from imobile app.Still, no otp is coming for any online transaction.In flipkart, it shows that technical issue at bank's end.Atm cash withdrawal working fine, only online transactions not working.Called customer care, agent said no transaction decline is set from their end, card should work fine, but no luck.
 

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I differ on this issue.

My experience with ICICI (SB, FDs, DeMat, Trading, CCs) is OK.
My wife's experience with ICICI (SB, FDs, DeMat, Trading n a lot of Forex. No CCs) is EXCEPTIONALLY GREAT.

Similarly,
I am EXTREMELY HAPPY with Kotak (811Super, FDs, CCs).
My wife is EXTREMELY UNHAPPY with Kotak. Could not even open a SB account online or even after visiting their branch.

So, it all depends on various parameters - their products, channels, locations, timings, dealing individuals....

Generalising a big bank as The Worst Bank is not proper. If it is really so, why would crores of customers bank with them ?
 
Basically, it all boils down to a couple of things.

That guy at the other end, should first understand our problem or request, then should be willing to help. How we present our issue to him/her decides the second part. While presenting our issue, if he/she is intimidated (lack of knowledge, not knowing the rules, our behaviour gangry tone or shouting or threatening....), he/she chooses to withdraw n will not make any effort to solve/help, leave alone making extra efforts. It all depends on that individual.

We are NOT there to judge him/her. We are there to get our issue sorted out. So, we need to make extra effort to get our things done.

Why only Banks, it is the case in ALL our dealings with various Govt agencies, service persons, our Seniors, co-workers n peers n Juniors n almost always with everyone we deal.

Human elements n emotions decide the result of our interactions - NOT the brand.

I can give any number of examples (I was the head of our Training Institute for many years).
 
Basically, it all boils down to a couple of things.

That guy at the other end, should first understand our problem or request, then should be willing to help. How we present our issue to him/her decides the second part. While presenting our issue, if he/she is intimidated (lack of knowledge, not knowing the rules, our behaviour gangry tone or shouting or threatening....), he/she chooses to withdraw n will not make any effort to solve/help, leave alone making extra efforts. It all depends on that individual.

We are NOT there to judge him/her. We are there to get our issue sorted out. So, we need to make extra effort to get our things done.

Why only Banks, it is the case in ALL our dealings with various Govt agencies, service persons, our Seniors, co-workers n peers n Juniors n almost always with everyone we deal.

Human elements n emotions decide the result of our interactions - NOT the brand.

I can give any number of examples (I was the head of our Training Institute for many years).
Great advice sir 🙏
If there is human element and we are unable to deal with employees considering reasons like person's attitude , not willing to help, lack of knowledge or whatever despite having a strong brand presence there is no solution.
We have to make extra efforts 👌
 
To Top It they will bill you for the Debit Card, Even if its a wealth account debit card isn't free, if you say i don't wish to use a debit card then you cant use that grid pin system , so basically for using net banking debit card is mandatory & also not free for accounts opened after 1 august. Full Scam system.
 
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