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ICICI Emeralde Private Metal - Application Process

I recently posted about My ICICI Emeralde Private Metal card. You can read it here - https://www.technofino.in/community...ome-emeralde-metal-private.25095/#post-594287.

And as I promised there, I am posting about my application process here.

The application process:
  • The relationship - I am an ICICI Wealth account holder courtesy my old salary account and the fact that all my home, car loans have been through ICICI Bank only. My AQB for ICICI is less than 10k since couple of years now. But I still have a home loan with them with a relatively low outstanding amount.
  • The invite - I had no upgrade/invite offer for the card. I had gone to my local branch for some home loan regarding query when I met the branch manager. We were having a chat about finance in general when I casually slipped in the thought that how ICICI is so far behind in the credit card game and how HDFC & Axis both have them beat. So then he asked me about the cards I hold from both banks (INFINIA & Magnus Burgundy) with their limits. He also mentioned about this new card called Emeralde Private Metal thats actually more exclusive than INFINIA and how it's only offered to a few wealth customers. He asked me if I would be interested in the card and obviously I said Yes.
  • The catch - He said since the card is invite only and I haven't received an upgrade/invite directly he would need to take approvals (4 in total) even before my application was processed and this might take around a month or so. He also clearly mentioned that even though he would put a good word there are no guarantees that the card would be issued. I gave him a thumbs up to proceed.
  • Application Process
    • He asked one of the guys in the cc team to get the following details from me (soft copies)
      • Salary slip last 3 months
      • INFINIA statement (since it had the highest credit limit)
      • 6 months bank statement (salary account)
      • ITR (3 years - optional)
      • I was also asked to drop an email stating that I want this card and would be willing to pay the annual fees for the same [Little weird, but I know how banks work so I quickly dashed off an email from my personal id]
    • Once all documents were provided begin a ~1 month approval process
      • After around 1-2 weeks, I got a call that 2 approval were received and 2 were pending.
      • I don't exactly know who were these 4 approvers but I remember correctly he mentioned 2 approvals need to come from ICICI CC Mumbai Head and then ICICI CC Division India head. [I don't fully remember but I think these were the designations]
      • Again got a call after another week that one last approval is pending.
      • Then just 3-4 days back I got a call saying all approvals were received and he would proceed with the application now.
    • As a part of the official application process, I had to do the following:
      • Provide my Adhaar and do a home biometric KYC.
      • Drop a message "ACT YES" from my official mobile to some ICICI number.
      • Verify my official email id [by providing the OTP received on the email]
      • Within a day of doing this, I could see the application on IMobile [Services -> Credit Cards -> Track my application]
    • Within next 2 days
      • First the card was generated and visible on IMobile
      • Next day got an email saying the card was dispatched via courier and received it the day after.
  • Rewards and benefits:
    • There is already an official review for this, so I'll just talk about benefits that I'll probably use.
    • Taj Epicure with 1N stay - My epicure membership expires this month so definitely saves me ~30k
    • 12500 Rewards points to offset the fees.
    • Unlimited domestic and international lounge access - For primary as well as supplementary card holders. My parents don't have CC's so will see if I can get the supplementary cards for them.
    • Rewards on insurance transaction - With Axis devaluation, this would help as I'll move my insurance spends here.
    • Flat reward structure like INFINIA - 3%
    • It comes with free cancellation up to 12k worth of flights/hotels. Might be useful for domestic tickets when travel plans are dicey.
    • No cash withdrawal fee, over limit or late payment charges.
    • The Metal card feels better to touch than INFINIA - ICICI & Emeralde Private engraving is classy. Feels really premium in the hand. Only thing I could nitpick was the card holder name engraving isn't the same quality as ICICI & Emeralde private engraving.

Footnotes:
  • Throughout the month long application process, I never tried to contact the branch for a status. Since I was told it would take around a month, I was patient with it.
  • Even though I badly wanted the card, had the application been rejected for any reason, my relationship with the bank would have still remained the same. Would have just asked the reason for rejection and accepted it. Even though it's a rare card, at the end of the day it's JUST A CARD.
  • I don't do banking relationships based on give/take or fear. Never threatened a bank or RM that I'll shift my business elsewhere if they don't do something for me. As a result, I have excellent relationships with 3 major banks - ICICI, HDFC & Axis. My personal experience - people generally do more for you out of love than fear.
  • Never bothered to ask about the criteria for FYF or LTF since the card benefits are worth the fees.
  • For anyone wishing to apply, I think the best bet is to visit your local branch and get in touch with the branch manager or CC team there.
 

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Yes, will share shortly.

I had paid variant of Coral Visa since 2015. Only used for ICICI offers where Amazon Pay ICICI did not work. ICICI Bank was my salary account before 2017. Since past couple of years have been trying to convert it LTF, all in vain. As my primary card in last few years is Infinia, did not make sense in continuing a paid Coral. ICICI never gave me any LTF upgrade.

Emeralde PVC paid upgrade (Joining fee FY + Annual Fees SY) continued to appear on I-mobile since last year when my CL was raised to 10L. As I wanted to close Coral which was my oldest card, thought of giving upgrade a shot and try negotiating last time with ICICI. Took a Emeralde PVC upgrade and called customer care before activating. To my surprise they informed me that no joining fee is applicable and hence is FYF. Dropped a mail for confirmation and bank again replied “no joining fees” applicable. However a month later Joining fees were charged. Two weeks of back and forth and after an escalation joining fees were reversed. 5 days later ICICI agents offered Emeralde metal upgrade. Took it basis earlier posts in this thread by elite34700.

Now this metal becomes my First Master Card CC.
 
I had paid variant of Coral Visa since 2015. Only used for ICICI offers where Amazon Pay ICICI did not work. ICICI Bank was my salary account before 2017. Since past couple of years have been trying to convert it LTF, all in vain. As my primary card in last few years is Infinia, did not make sense in continuing a paid Coral. ICICI never gave me any LTF upgrade.

Emeralde PVC paid upgrade (Joining fee FY + Annual Fees SY) continued to appear on I-mobile since last year when my CL was raised to 10L. As I wanted to close Coral which was my oldest card, thought of giving upgrade a shot and try negotiating last time with ICICI. Took a Emeralde PVC upgrade and called customer care before activating. To my surprise they informed me that no joining fee is applicable and hence is FYF. Dropped a mail for confirmation and bank again replied “no joining fees” applicable. However a month later Joining fees were charged. Two weeks of back and forth and after an escalation joining fees were reversed. 5 days later ICICI agents offered Emeralde metal upgrade. Took it basis earlier posts in this thread by elite34700.

Now this metal becomes my First Master Card CC.
Thanks for sharing your journey..
Congratulations and well done..
 
Taj epicure membership with 1 night free stay is given instead of unlimited airport spa available in all other variants of Emerald, including co-branded Emerald cards
 
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Taj epicure membership with 1 night free stay is given instead of unlimited airport spa available in all other variants of Emerald, including co-branded Emerald cards
Very good observation..
but unlimted Spa is the USP of these emerealdes.. no other CCs have this facility...
CCs have to reatian their USP in order to maintain their relevance in the market.. especially so in their flagship products / super premium category..

Not every card will have every feature .. each has their own uniqueness... and in order to survive in the market for a long term with loyal user base they should not deviate from their uniqueness.. this is how branding needs to be built and maintained

Not chopping and changing all the time..
 
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Very good observation..
but unlimted Spa is the USP of these emerealdes.. no other CCs have this facility...
CCs have to reatian their USP in order to maintain their relevance in the market.. especially so in their flagship products / super premium category..

Not every card will have every feature .. each has their own uniqueness... and in order to survive in the market for a long term with loyal user base they should not devaite from their uniqueness.. this is how branding needs to be built and maintained

Not chopping and changing all the time..
I have four ICICI cards and the shared limit was recently increased to 8 lakh.
so I'm wondering I can get any Emerald variant first year free or lifetime free.
Which one do you recommend and can I get it through phone banking?
 
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Frankly I don't see much use of one night free stay in Taj, because on holidays we stay for 3--6 nights.
so if I stay one night free, I will have to pay for the remaining nights at a very high price, considering the prices at Taj
 
I have four ICICI cards and the shared limit was recently increased to 8 lakh.
so I'm wondering I can get any Emerald variant first year free or lifetime free.
Which one do you recommend and can I get it through phone banking?
You won’t get any variant on phone banking fyf / LTF..
ICICI cards are not meant for spends as they not rewarding.
EPM is even though very mediocre in rewards in our view, is the best rewarding in ICICI”s view..
In my view it is okay card with no non sense reward structure and overall is also not bad to have…but. as of now they are maintaining more exclusivity than Infinia, hence not worthy to chase for it. Just leave it for a year or two.. they will come to us…

Then it leaves you with emeralde pvc.
This you should consider only if you are going to use SPA frequently.. then it is a good value.
But getting this on LTF is also big task.. ICICI is non negotiable on phone banking or even directly with regard to upgrading our CCs; they are a bit rigid in the eligibility criteria.

So best available course of action:
Get emeralde pvc on paid basis, spend a little on this for any instan offers and use it every time you go out on trip for SPA s and ask for LTF in a year or two re assess the situation if it is worth continuing for your needs take a call to continue as paid or upgrading to EPM or keeping it as LTF .. LTF emeralde pvc is a no brainer
Do you have sb account with ICICI?
 
I personally don't have an ICICI savings account but my wife and child have ICICI savings account and ICICI Sapphiro lifetime free (business school alumni)
 
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I personally don't have an ICICI savings account but my wife and child have ICICI savings account and ICICI Sapphiro lifetime free (business school alumni)
When you are replying to my post ,you need to quote my post..then I will get a proper notification.
Coming back to the subject,
What's her Sapphiro CL?
 
its not like that bro i got my ltf emerald at 4.2L limit lol 🤣
That is when picked by the system algo.
System algo considers more things than just your CL..

If you want to apply for it manually ( offline) , 6L is the limit BRO !!
🤣 🤣
 
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Frankly I don't see much use of one night free stay in Taj, because on holidays we stay for 3--6 nights.
so if I stay one night free, I will have to pay for the remaining nights at a very high price, considering the prices at Taj
It’s quite useful actually. I have been an epicure member for the last 3 years. Taj hospitality is amazing. I have 2 nights from my epicure membership and this extra night from Emeralde Private will be an additional night. We also get 20% discount voucher which can be used for additional nights along with a free set menu lunch for two and free spa sessions. Plus dine in 25% off on F&B.
 
It’s quite useful actually. I have been an epicure member for the last 3 years. Taj hospitality is amazing. I have 2 nights from my epicure membership and this extra night from Emeralde Private will be an additional night. We also get 20% discount voucher which can be used for additional nights along with a free set menu lunch for two and free spa sessions. Plus dine in 25% off on F&B.
Thanks for the info but can you use the free set menu lunch for 2 and the free spa without booking any room
 
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