ICICI Ishop portal - Avoid !!

[eve]

I purchased Ajio GV worth 20K, transaction went through, amount has been charged on ICICI Emeralde Metal card, but GV still shows processing. Its been 7 days and everytime i call their CC they say it has been escalated and I will received reply in 48 hours, but nothing happens.
CC email is useless as no one responds.

Now, 20K is showing up as pending on my statement and i am stuck. No vouchers but money is gone, and if I dont pay, it will go as outstanding and impact CIBIL.

Any suggestions to resolve this ?

My input would be to stick with HDFC Infinia if you have it !! They treat you better.

 

[blurry]

Similar thing happened with for Steam Voucher. For me I'd done 2 transactions 1000rs each. First one shows failed on the portal so I assume it will get refunded the second one is still processing, they replied with same thing as it as been escalated. I am thinking of contacting ICICI bank and disputing the transaction.
However, all the other vouchers i got like swiggy/zepto/bigbasket/amazon were successful even after this steam vouchers.