nirjharr
TF Buzz
Wanted to share my latest credit limit upgrade journey with ICICI – it’s been quite the process.
I’ve got two ICICI cards:
• Amazon Pay ICICI LTF (Holding since 2022)
• Sapphiro Visa LTF (Issued under corporate scheme 2 months back)
Been using them since 2022, maintained solid repayments, and kept my utilization healthy. Yet every time I request a limit increase, ICICI replied that no offer is available at the moment.
Finally, I decided to ask for a manual LE and emailed headservicequality@icicibank.com.
In short, I wrote that:
• I’ve had a 5L combined limit for over a year.
• Provided income documents supporting increase in salary since card issuance.
• I have also pointed out the fact that I used to have my salary account with ICICI but due to lack for service and offers I have recently moved my salary account away and I am planning to move out of ICICI with respect to cards as well due to poor offers and no limit upgrades.
• If there’s no pre-approved offer, please escalate internally.
The initial reply said : "Sapphiro was issued in less than 3 months so no limit enhancement can be taken".
I asked for a LE on my Amazon Pay card which was around 3 years old.
After this the limit on Amazon Pay card was increased to 7L but the Sapphiro stayed at 5L.
After this I received an email from ICICI which said:
I thought let me try an approach 😛, I replied:
To my surprise I check today and both my cards are now sitting at 7.5L.
Thought about sharing, see if someone else can use the pointers.
I’ve got two ICICI cards:
• Amazon Pay ICICI LTF (Holding since 2022)
• Sapphiro Visa LTF (Issued under corporate scheme 2 months back)
Been using them since 2022, maintained solid repayments, and kept my utilization healthy. Yet every time I request a limit increase, ICICI replied that no offer is available at the moment.
Finally, I decided to ask for a manual LE and emailed headservicequality@icicibank.com.
In short, I wrote that:
• I’ve had a 5L combined limit for over a year.
• Provided income documents supporting increase in salary since card issuance.
• I have also pointed out the fact that I used to have my salary account with ICICI but due to lack for service and offers I have recently moved my salary account away and I am planning to move out of ICICI with respect to cards as well due to poor offers and no limit upgrades.
• If there’s no pre-approved offer, please escalate internally.
The initial reply said : "Sapphiro was issued in less than 3 months so no limit enhancement can be taken".
I asked for a LE on my Amazon Pay card which was around 3 years old.
After this the limit on Amazon Pay card was increased to 7L but the Sapphiro stayed at 5L.
After this I received an email from ICICI which said:
Dear Customer,
We refer to your complaint addressed to ICICI bank.
We wish to inform that the current limit in card number XXXX XXXX XXXX XXXX is 5L and limit in XXXX XXXX XXXX XXXX is 7L. We request you to kindly confirm the required limit on each of the card.
We hope that you are satisfied with our clarifications regarding your queries.
Sincerely,
Anurag Raulo
Office of Head Service Quality
I thought let me try an approach 😛, I replied:
Hello,
Please put the limit on both cards at 7.5L if possible (around 3X of my monthly income).
If that is not possible then make the both cards at 7L.
Thanks and Regards
Nirjhar Roy
To my surprise I check today and both my cards are now sitting at 7.5L.
Thought about sharing, see if someone else can use the pointers.