For a listed company, there conduct of business is atrocious to start with
1) they don't deliver if my route guy is on holiday for a week also
2) they just keep the item in their delivery station for days without actual delivery or no updates
3) when they update , they do things like, customer not responding, wrong address, door closed, what not everything on the earth
4) no bloody number to follow up
5) Raise a query in their app, automatic reply, no action from them , close the ticket after delivery
6) no person to talk to, not even delivery guy no
Etc etc