ICICI Sapphiro Dual Card (Mastercard & Amex)

[yashtag]

I got a ICICI Sapphiro Credit Card on November 2022 and it was on the Mastercard network.

After reading a few posts on our forum about the dual card for Sapphiro, I reached out to Customer Service through their website contact form for Level 1 complaints requesting for the same. Initially there was no reply other than silence for almost a week.

Escalated it to Level 2 and got a reply the next day saying the request will be addressed by concerned team within 3 working days. Yesterday, I received an email saying that I am being upgraded to the dual card variant and saw the two cards listed on iMobilePay and Net Banking. It was shipped through Bluedart and expecting it to be delivered tomorrow.

If anyone is looking to switch from Visa to Mastercard or to get the dual card, give this a try. Reach out to their Customer Service team through email since phone is literally useless.

 

[VISION]

How long did your card take to approve after vkyc?

if they want to address/office verification 3-5day or more

 

[Anonymous ツ]

Yes, I have done the same thing. I would suggest everyone who is trying to do network change from rubyx visa to rubyx mc + amex to raise the query on Twitter, its the most effective way I have found. I tried twitter support of ICICI twice:
1. For getting Rubyx LTF on the basis of salary: Smooth process, got calls & emails in next 1-2 days and I had my new Rubyx Visa in few days only
2. Raised again to twitter asking for Rubyx MC + Amex instead, and got approval just few hours ago, they asked me to inform them once I have my credit card in physical so that they can close my Visa. But ofcourse I won't be doing that xD

I already have Sapphiro dual LTF and today I wrote to ICICI on twitter regarding LTF Rubyx. got a call from ICICI and they said they can only provide paid rubyx. Shall I try again or is there any way to get rubyx LTF?

 

[sharma]

I already have Sapphiro dual LTF and today I wrote to ICICI on twitter regarding LTF Rubyx. got a call from ICICI and they said they can only provide paid rubyx. Shall I try again or is there any way to get rubyx LTF?

But why rubyx, it's just one more useless card from ICICI.

 

[Anonymous ツ]

But why rubyx, it's just one more useless card from ICICI.

Actually, I need it for railway lounge access 😬

 

[Hemang]

Actually, I need it for railway lounge access 😬

yes that is true bhai, idfc, icici, au dete hain complementary lounge access, abhi tk to spends based nahi hai ye lounge access.

 

[meliodas]

Will the dual card be shown as two different accounts in cibil or as a single account?

 

[pprakash11]

Will the dual card be shown as two different accounts in cibil or as a single account?

Single Account .

 

[Rahul Gupta]

Will the dual card be shown as two different accounts in cibil or as a single account?

Icici creates one cibil account for all of its gemstone cards.

Gemstone cards are basically core icici cards-
Coral
rubyx
sapphiro


Update- Corrected as per other TF members told me.

 

[pprakash11]

Icici creates one cibil account for all of its gemstone cards.

Gemstone cards are basically core icici cards-
Coral
rubyx
sapphiro
emeralde
diamant

Emerald has a separate account ig

 

[BVCBVC is verified member.]

Icici creates one cibil account for all of its gemstone cards.

Gemstone cards are basically core icici cards-
Coral
rubyx
sapphiro
emeralde
diamant

- Coral, Sapphiro, Rubyx, Expressions card comes under one account (All Networks)
- Emeralde comes as separate account (All Networks)
- Diamant I don't know.
- Each Co branded card comes as separate account.

 

[shahmushtaq]

Its good they did it for you easily. What was the level 2 escalation mail? Or rather how dis u escalate to level 2.
I was trying for a month. Mail spamming was going on. They finally did it for me but took a whole month for me. I changed my card from mastercard to visa... Since bms offer is proper on visa and i had only mastercard so i was able to use only 1 time bms offer a month.
Thats why they raised a card upgrade request and it is in process for me from mastercard to visa.

Is it life time free

 

[Avinash.Mishra]

After devaluation ICICI cards have become utterly useless, there’s no point in putting effort to get them

 

[Rahul Gupta]

After devaluation ICICI cards have become utterly useless, there’s no point in putting effort to get them

You still need them for instant discount offers.