Issue Resolved IDFC debit card error while enable online transaction

[Bart Simpson]

I'm getting the following error while enabling online transactions on my IDFC debit card. Has anyone else faced this issue?
View attachment 113067
It has been week since I have raised request they are keep on closing the old request and reopening a new one
1st it was "Non financial transactions" related request it is closed now it changed to "debit card it not visible".

 

[Anindya98]

I'm getting the following error while enabling online transactions on my IDFC debit card. Has anyone else faced this issue?
View attachment 113067
It has been week since I have raised request they are keep on closing the old request and reopening a new one
1st it was "Non financial transactions" related request it is closed now it changed to "debit card it not visible".

Share the SS

 

[VasukiVasuki is verified member.]

I'm getting the following error while enabling online transactions on my IDFC debit card. Has anyone else faced this issue?
View attachment 113067
It has been week since I have raised request they are keep on closing the old request and reopening a new one
1st it was "Non financial transactions" related request it is closed now it changed to "debit card it not visible".

They are flagging any site or all with wrong mcc tags
They have gone nuts

 

[Bart Simpson]

Share the SS

 

[Anindya98]

View attachment 113073

Try via App or drop an email to PNO

 

[quino]

why doing all this. just replace the card, anyways it's free. ull get new one in few days, max 1 week.

 

[Bart Simpson]

why doing all this. just replace the card, anyways it's free. ull get new one in few days, max 1 week.

This is new card I have open account 10 days back

 

[Bart Simpson]

Try via App or drop an email to PNO

I have tried both the app and the website.
The app doesn’t allow taking screenshots, so I took the screenshot from the website instead.

 

[Anindya98]

I have tried both the app and the website.
The app doesn’t allow taking screenshots, so I took the screenshot from the website instead.

Email to PNO

 

[Bart Simpson]

why doing all this. just replace the card, anyways it's free. ull get new one in few days, max 1 week.

It's 200 rs for replacement of debit card for silver (10k) account.

 

[hender]

I'm getting the following error while enabling online transactions on my IDFC debit card. Has anyone else faced this issue?
View attachment 113067
It has been week since I have raised request they are keep on closing the old request and reopening a new one
1st it was "Non financial transactions" related request it is closed now it changed to "debit card it not visible".

A/C Opened via Branch !!
If yes, ask BH/RM to Look into.

 

[quino]

Email to PNO

sad to see prominent TF members asking to mail to PNO for such a small technical issue. There's an escalation matrix & everyone wants to jump the queue.

 

[Anindya98]

sad to see prominent TF members asking to mail to PNO for such a small technical issue. There's an escalation matrix & everyone wants to jump the queue.

I’m aware there’s an escalation matrix, but due to the bank holidays, the branch team isn’t operational. The PNO team is currently the only channel that can forward the query to the concerned department for a faster resolution. Considering he received the card just 10 days ago, this doesn’t seem like a simple glitch. Also, since the account was opened online, the branch may not prioritize the issue. Taking all these factors into account, I suggested emailing the PNO.

 

[Bart Simpson]

Update : pno called today after multiple escalation email told they have fixed the issue but when I checked it is still not resolved. He said he will again check with his team..... it has been 12 days ... I even try re issue getting same error.

 

[Anindya98]

Update : pno called today after multiple escalation email told they have fixed the issue but when I checked it is still not resolved. He said he will again check with his team..... it has been 12 days ... I even try re issue getting same error.

RBIO is the last resort if your problem is not resolved

 

[Bart Simpson]

RBIO is the last resort if your problem is not resolved

They closed the request again without resolving it. This is third time
Everytime they reach the dead line date they will send generic mail try now if you face any issue send screenshot.

 

[Bart Simpson]

Do we need to block the current card and then try re issue option
I have tried directly it throwing same error

 

[Anindya98]

Do we need to block the current card and then try re issue option
I have tried directly it throwing same error

Visit the offline Branch and ask the BM

 

[Bart Simpson]

They were not able figure out the issue. They have re issued new card.