Hey all,
I received a random call from an IDFC agent on the weekend informing me she can get me IDFC Wealth card. I asked her like 10 times if she was sure about Wealth, she said yes and also showed her ID card from IDFC bank. I clearly told her, if its showing eligbility for any card other than Wealth, I'm not interested. However, she was very sure and then took my details over call/WhatsApp and shared screenshot of showing Wealth card eligibility (the top right, yellow banner above the card was clipped). She said I'm eligible for the Wealth card without income documents required and completed the application. I got a vKyc link which I completed later that day. I still felt something was fishy and asked the vKyc agent and also called customer care to check which variant was showing in my application and both said they cannot see it, however one customer care agent blurted "Select" at one point and then backtracked saying its not clear, we dont know till its processed etc...
Next day, I received an email stating application is approved and Select card is being issued. I was quite furious and immediately contacted the agent and then she still kept denying any wrongdoing and kept insisting I should wait till the card is received...
Having had enough of her BS at this point, I sent a very strongly worded email to multiple IDs (PNO/RNO/Nodal Desk) and they called me this morning apologizing for the incident and requested some time for investigation and said they will get back in 5 days. Meanwhile, I have been getting calls from that agent and her manager stating they will get the issue resolved in 5 days (he is not even clear about getting Wealth card issued); they are literally begging and pleading me to withdraw the complaint else they both will lose their job and that they will get penalized, etc... And what's worse they are sending me draft emails, asking me to forward that to PNO stating I am withdrawing the complaint and the issue is resolved (when it hasn't).
Now, obviously I dont want any person to lose their job for this but I would like to know if it can actually happen or are they just messing around again?
I received a random call from an IDFC agent on the weekend informing me she can get me IDFC Wealth card. I asked her like 10 times if she was sure about Wealth, she said yes and also showed her ID card from IDFC bank. I clearly told her, if its showing eligbility for any card other than Wealth, I'm not interested. However, she was very sure and then took my details over call/WhatsApp and shared screenshot of showing Wealth card eligibility (the top right, yellow banner above the card was clipped). She said I'm eligible for the Wealth card without income documents required and completed the application. I got a vKyc link which I completed later that day. I still felt something was fishy and asked the vKyc agent and also called customer care to check which variant was showing in my application and both said they cannot see it, however one customer care agent blurted "Select" at one point and then backtracked saying its not clear, we dont know till its processed etc...
Next day, I received an email stating application is approved and Select card is being issued. I was quite furious and immediately contacted the agent and then she still kept denying any wrongdoing and kept insisting I should wait till the card is received...
Having had enough of her BS at this point, I sent a very strongly worded email to multiple IDs (PNO/RNO/Nodal Desk) and they called me this morning apologizing for the incident and requested some time for investigation and said they will get back in 5 days. Meanwhile, I have been getting calls from that agent and her manager stating they will get the issue resolved in 5 days (he is not even clear about getting Wealth card issued); they are literally begging and pleading me to withdraw the complaint else they both will lose their job and that they will get penalized, etc... And what's worse they are sending me draft emails, asking me to forward that to PNO stating I am withdrawing the complaint and the issue is resolved (when it hasn't).
Now, obviously I dont want any person to lose their job for this but I would like to know if it can actually happen or are they just messing around again?
