IDFC offering me 15k voucher to close the case with banking ombudsman

[rajgopalsinghal]

Hi,

I asked IDFC bank to upgrade the card from select to wealth but IDFC denied the same. later when I asked them the reason I didn't get any response for a month. Then again they said due to internal policy card can't be upgraded. Fed up with their delayed mechanic response I requested them to close my card on 31st Jan. Bank stopped replying after that due to which I placed complaint with banking ombudsman. Finally bank closed the card on 6th March.

I asked them to compensate and they just offered 2k voucher which I denied and placed complaint with banking ombudsman again. Today I got a call from bank saying we will give 15k voucher.

should I accept that? will my credibility for future complaints with Banking Ombudsman drop if I accept the voucher to close the case?

please respond with your valuable inputs.

thanks

 

[Wealth is my birth right!]

Hi,

I asked IDFC bank to upgrade the card from select to wealth but IDFC denied the same. later when I asked them the reason I didn't get any response for a month. Then again they said due to internal policy card can't be upgraded. Fed up with their delayed mechanic response I requested them to close my card on 31st Jan. Bank stopped replying after that due to which I placed complaint with banking ombudsman. Finally bank closed the card on 6th March.

I asked them to compensate and they just offered 2k voucher which I denied and placed complaint with banking ombudsman again. Today I got a call from bank saying we will give 15k voucher.

should I accept that? will my credibility for future complaints with Banking Ombudsman drop if I accept the voucher to close the case?

please respond with your valuable inputs.

thanks

Not an issue Reg ombudsman they won’t keep track
Get 15k voucher and celebrate
After 45 days apply fresh with another mob number for wealth card lol

 

[gabu]

15k is not a bad deal. Make sure its a value voucher not some discount voucher.

 

[rajgopalsinghal]

Not an issue Reg ombudsman they won’t keep track
Get 15k voucher and celebrate
After 45 days apply fresh with another mob number for wealth card lol

I was thinking what RBI will do if I go ahead with the complaint instead of accepting the voucher?

 

[rajgopalsinghal]

15k is not a bad deal. Make sure its a value voucher not some discount voucher.

They are offering 15k Amazon/flipkart voucher

 

[gabu]

They are offering 15k Amazon/flipkart voucher

amazon voucher is almost like cash.

 

[TheMentalist]

Hi,

I asked IDFC bank to upgrade the card from select to wealth but IDFC denied the same. later when I asked them the reason I didn't get any response for a month. Then again they said due to internal policy card can't be upgraded. Fed up with their delayed mechanic response I requested them to close my card on 31st Jan. Bank stopped replying after that due to which I placed complaint with banking ombudsman. Finally bank closed the card on 6th March.

I asked them to compensate and they just offered 2k voucher which I denied and placed complaint with banking ombudsman again. Today I got a call from bank saying we will give 15k voucher.

should I accept that? will my credibility for future complaints with Banking Ombudsman drop if I accept the voucher to close the case?

please respond with your valuable inputs.

thanks

Can you share a screenshot or verbatim quote of the complaint that you filed with the Ombudsman?

 

[rajgopalsinghal]

Can you share a screenshot or verbatim quote of the complaint that you filed with the Ombudsman?

yup here it is.

 

[Satish]

yup here it is.

As per RBI guideline, bank should close the card within 7 days from closure request. If bank fails to do that, bank liable to pay 500 per day to the consumer till the date card is closed. In your case, card closure requested 31-Jan & actual card closed on 06-Mar. Bank took 27 days to close the card & liable to pay 27×500 = Rs. 13,500.

 

[rajgopalsinghal]

As per RBI guideline, bank should close the card within 7 days from closure request. If bank fails to do that, bank liable to pay 500 per day to the consumer till the date card is closed. In your case, card closure requested 31-Jan & actual card closed on 06-Mar. Bank took 27 days to close the card & liable to pay 27×500 = Rs. 13,500.

Apart from this, bank has lied to RBI that, I requested for credit limit enhancement not credit card upgrade.
Bank also didn't provide me reason for declining my card upgrade request. They stopped replying to my emails.

 

[Deleted member 9785]

The only good thing about IDFC card is the road side assistant free. It is damn quick and reliable.

 

[Wealth is my birth right!]

yup here it is.

You did it
Superb

 

[rajgopalsinghal]

You did it
Superb

Thank you

 

[Pujaari]

Hi,

I asked IDFC bank to upgrade the card from select to wealth but IDFC denied the same. later when I asked them the reason I didn't get any response for a month. Then again they said due to internal policy card can't be upgraded. Fed up with their delayed mechanic response I requested them to close my card on 31st Jan. Bank stopped replying after that due to which I placed complaint with banking ombudsman. Finally bank closed the card on 6th March.

I asked them to compensate and they just offered 2k voucher which I denied and placed complaint with banking ombudsman again. Today I got a call from bank saying we will give 15k voucher.

should I accept that? will my credibility for future complaints with Banking Ombudsman drop if I accept the voucher to close the case?

please respond with your valuable inputs.

thanks

How about now asking idfc considering the upgrade to wealth card instead of 15k

 

[rajgopalsinghal]

How about now asking idfc considering the upgrade to wealth card instead of 15k

They said, it's not possible. I can re-apply after 6 months and it will be issued if I am eligible

 

[cruzrocky8]

The only good thing about IDFC card is the road side assistant free. It is damn quick and reliable.

How to avail this? is this also applicable on select?

 

[Deleted member 11974]

Apart from this, bank has lied to RBI that, I requested for credit limit enhancement not credit card upgrade.
Bank also didn't provide me reason for declining my card upgrade request. They stopped replying to my emails.

They consider card upgrade as limit enhancement itself.
But they are giving a 15k voucher take it as ombudsman doesnt track these and even if it did the bank is anyway liable to pay you in damages.
just check the rbi circular whether it mentions that the damages that the bank will pay would be in cash or cash equivalent

 

[Deleted member 11974]

How to avail this? is this also applicable on select?

i guess it is
you woulhd have to call customer care and give your details based on that they send assistance

 

[cruzrocky8]

i guess it is
you woulhd have to call customer care and give your details based on that they send assistance

reaching the cc is itself a task

 

[Deleted member 11974]

reaching the cc is itself a task

Is it ?
Based on ivr they have connected well for me in the past