IDFC Wealth add-on error

[MS R]

Hi Folks,

I am encountering the following error while trying to apply for an add-on for my IDFC wealth card, which was approved just a week ago. Do I have to wait until the statement generation date on 17th March, or is there a specific period later when I can apply? Previously, I closed my one-year-old classic card and reapplied for wealth approval.

 

[credit geek]

Please apply through IDFC app. You can apply immediately and you typically get it in 5 days.

 

[MS R]

Please apply through IDFC app. You can apply immediately and you typically get it in 5 days.

same issue in app as well / raised request with customer care

 

[Lakshya Mahani]

Please apply through IDFC app. You can apply immediately and you typically get it in 5 days.

Do we have to do any VKYC for add on card too?

 

[varun__goel_]

Do we have to do any VKYC for add on card too?

Y e s

 

[Akshay9512]

Hi Folks,

I am encountering the following error while trying to apply for an add-on for my IDFC wealth card, which was approved just a week ago. Do I have to wait until the statement generation date on 17th March, or is there a specific period later when I can apply? Previously, I closed my one-year-old classic card and reapplied for wealth approval.



View attachment 44997

Facing same issue since long time. No resolution yet

 

[CardGame]

Do we have to do any VKYC for add on card too?

Yea, even if they are existing customers and already have both account and cc 😕

 

[MS R]

Do we have to do any VKYC for add on card too?

did u close ur previous IDFC card and re applied like me??

 

[credit geek]

Yes VKYC is required. You have to provide a separate number for add on card. The add on member will need to fill up a form and initiate VKYC. In my experience, it's easy to get though an agent in IDFC customer care.

 

[Lakshya Mahani]

did u close ur previous IDFC card and re applied like me??

No, my father got his idfc wealth card last week for the first time. So I was thinking to get an add on for my mother as well.

 

[Lakshya Mahani]

Yea, even if they are existing customers and already have both account and cc 😕

That's bad, fir toh Indusind Bank ka add on lena sabse simple hai, naam aur aadhar dalo, pan dalo OTP do ho gaya kaam

 

[MS R]

That's bad, fir toh Indusind Bank ka add on lena sabse simple hai, naam aur aadhar dalo, pan dalo OTP do ho gaya kaam

even if they dont have indusind account we can apply?? KYC not required?

 

[Deepak_Shetty]

even if they dont have indusind account we can apply?? KYC not required?

Yes. KYC is like through Aadhaar OTP. No video call and all.

 

[AjaxS]

did u close ur previous IDFC card and re applied like me??

That is also my case. Closed and applied for new one. and now facing issues with Add-On Card

 

[MS R]

That is also my case. Closed and applied for new one. and now facing issues with Add-On Card

I have raised same issue with customer care .. awaiting for their response

 

[MS R]

Yes. KYC is like through Aadhaar OTP. No video call and all.

thank you for confirming .. any other bank which issues addon card in the similar way??

 

[Deepak_Shetty]

thank you for confirming .. any other bank which issues addon card in the similar way??

For IDFC add on card, VKYC (Video call) is required, add-on card will be generated instantly. IndusInd will take 4-5 working days to approve add-on card request. Didn't apply for any other bank add-on card recently.

 

[AjaxS]

I have raised same issue with customer care .. awaiting for their response

Same here. They have collected some details over mail now

 

[MS R]

Same here. They have collected some details over mail now

when did u raise issue with them? some details means?? (addon user info or your details) ?

I have raised issue with cc on 4th march

 

[AjaxS]

when did u raise issue with them? some details means?? (addon user info or your details) ?

I have raised issue with cc on 4th march

Mailed then around 5th.
Their first response was that the inputs I was providing on the website were wrong (6th)
Replied on the same day that I had double-checked and the error was from their side.

Mail from IDFC on 6th asking for the following details along with a screenshot of the error.
_______________________________________________________________________________________________________________________________

Greetings for the day from IDFC First Bank!

Please accept our sincere apologies for the delay in response and inconvenience caused to you.

Pertaining to the add-on credit card application, we would request you to please share details in the below given format along with the latest screenshot for further investigation.

Primary cardholder details require:

• Last four digit of credit card number:
• Cardholder name:
• Date of birth:
• Registered cell phone number:
• Customer ID for credit card holder:

Add-on cardholder details require:

• Applicant Name:
• Mobile number:
• Date of birth:
• Pan number

Your service request number for any future reference in this regard is 1078695126.

Thank you for banking with IDFC First Bank