Thank you for confirming that. It appears that this is the case for most banks, and I wasn't sure about IndusInd specifically. However, you are correct, and the only person who can resolve this issue is your RM. They have the necessary authority and knowledge to assist you.
I applied through agent but I also did vkyc. So I don't think this applies.
Pre Approved without any Existing relationship ?
Sab golmaal hai Indus-lnd m
After the payment for my debit card failed during online account opening process, I got links for vkyc but I didn't complete thinking I would need to visit branch anyway so would do then. So I did gave self attested copies of my PAN and Aadhar to Indusind. I have no other postpaid or BNPL accounts, so I think I am in the clear on that regard.
Mine own issue took around 3 weeks with constant follow-ups. Both the system & process at Indus are bad, there's not much the employees can do.
Bhagwan bhala kare aise RM ka. Then there is mine, sir aap customer care pe baat karo na, simple sa process hai unhi se karwa lo 🤦♂️
My RM never once referred me to anyone else, let alone customer care. He conferenced the call with Zonal Head for card escalation, CC team for CL split etc. & similarly for a major info mismatch in my CIF with another Indus employee but never once asked me to do something with my own efforts. It's very rare to have such RMs these days
1-2 Ulip le lo phir to Office Pick UP and Drop
Our cases are quite similar. There was a significant mismatch in both the name and address, but the RM resolved it without even contacting us or requiring us to visit the branch. Furthermore, my mother's address was also incorrect, but the RM fixed it without requesting her presence at the branch.
Aise priceless RM ko TYSM bol do ek ULIP leke🤣
Can use both cards during partner offers. Plus visa signature and mastercard world both have their own offers and such. So can that too.
Every Month first week indus run offer on Amazon
