IndusInd Exclusive Account - Doorstep Banking Experience

[sjmajumder]

First experience with IndusInd Doorstep Banking

Requested for cash pickup on 17-Apr 11 am. As per TAT given on website it should have been picked up same day but since 17-Apr was a bank holiday it should have been picked up on 18-Apr.

I was not aware that 17-Apr was a bank holiday so called up again on 18-Apr and was assured it will be picked up on 18-Apr. Nothing happened.
So 19-Apr I called up again and same assurance and again nothing happened. So again on 20-Apr I called up and I was told it is already escalated and should be picked up ASAP. I asked the executive to register a complaint demanding compensation of 10K for service lapse and harassment and also mention that if not paid I will complaint to RBI ombudsman and ask for 50K compensation. He did take the complaint and gave me a complaint number. In spite of that the cash wasn't picked up on 20-Apr either. Today is the 4th working day after I placed the request but still no update on the request.

Prior to this I had requested doorstep banking only once with Kotak for a DD delivery. TAT was T+1 but surprisingly I got the DD same day. IndusInd has a long way to go.

Update:
23/4 - Finally cash picked up today (23/4)
24/4 - Amount credited to account on 24/4
24/4 - Received call from complaints department for closing complaint. Refused to close and asked for 10K compensation.
25/4 - Sent mail to exclusive@indusind.com and boiblkol@indusind.com demanding the compensation. This is to create ground for RBI ombudsman complaint.

 

[Akshay Ajmera]

Barely 1-1.5L a year

And when you receive this offer

 

[Akshay Ajmera]

And when you receive this offer

Can anyone recommend if we are using pinnacle credit card for more than 4 years, then which card we should request them for upgrade as ltf

 

[diptarkaroy]

M surprised.
How much do you usually spend

I think they might consider iconia Amex superior to this shitty legend!!!

 

[sjmajumder]

Can anyone recommend if we are using pinnacle credit card for more than 4 years, then which card we should request them for upgrade as ltf

It is indulge and NO it is not easy to get LTF. You have to pay one time joining fee of Rs. 2L. I negotiated, they came down to 1L but not beyond that. Didn't take.

 

[imdjay]

@sjmajumder any update on your compensation brother?

 

[sjmajumder]

@sjmajumder any update on your compensation brother?

RBI cases usually takes at least 2-3 moths. It will take longer as the case has been closed because 30 days had not elapsed since my complaint to bank and bank has asked for more time to resolve the issue.

Follow this thread 👉 https://www.technofino.in/community/threads/i-am-on-a-spree.26449/
Rest assured, I will keep posting updates whenever there is any.

 

[rishi4]

Hey how to avail for the same? Whats the actual procedure?
I've select account with them.
I called rm he said it's not available for you, I had to show him their website to atleast start him to enquire for it.
Then he came back that it can only be raised via customer care and branch has no role.
I contacted cc, hell a lot of wait time btw, took 25 mins just to connect to the customer executive. They replied it's from branch's end not from them.
I had to conference merge the call with my rm and customer executive informed him but then they both started to fight amongst themselves.
Now today morning bm called and said I got your issue, first you have to visit branch and fill some form to activate doorstep banking.
After that in 72hrs it'll be activated on your account and post that you can contact to your rm he'll then be able to raise it for you.
So I now want to know what's the actual procedure?
I just want a simple cash pickup.
And if I've to travel to branch for doorstep facility then what's the point of doorstep?
Can someone guide on this or I'll be moving to different bank for the same.