Infinia Split Limit - How to merge?

[messi]

I recently took a HDFC Pixel Play card via the Payzapp app. The card was pre-approved and was given basis existing Infinia which I have. Before taking the card, I checked with my RM (+their Credit Card person) and they mentioned that the limit will be shared between Infinia and Pixel Play.
While applying for Pixel Play it asked to set a limit which I thought was a sub-limit for the Pixel card. But after I set that limit and activated the card (all done online on Payzapp app), my primary Infinia limit reduced.

Previous Infinia limit = 13.xx
Pixel Play limit = 2
New Infinia limit = 11.xx

I called Infinia customer care but they have no idea about this. They keep on saying that HDFC only has shared limits and we don't know how it got split etc. I have written a mail to grievance id but no response.
Both cards are visible in Payzapp app but in HDFC and Mycards app only Infinia is visible.

I have 3 queries:

1. How to revert this and get back the original 13.xx limit on Infinia? I haven't used the Pixel Play card even once and not got the physical card yet (though I have set pin and enabled transactions on Payzapp). I am okay to close it also.
2. Does HDFC consider combined limits or specific card wise limits? (if in case it ever comes to upgrading Infinia!)
3. I heard that after limit split we don't get LE in HDFC. Is this true?

What should be my next course of action? TIA!

 

[helloworld]

I don't have answer to your question/requirement, only hdfc can help. need to try through RM/BM.

but curious and very much would like to know.. "why you applied pixel when you have Infinia, whats the benefit that caught your eye?"

 

[messi]

I don't have answer to your question/requirement, only hdfc can help. need to try through RM/BM.

but curious and very much would like to know.. "why you applied pixel when you have Infinia, whats the benefit that caught your eye?"

Diljit concert tickets!

The issue was that the Credit Card person and RM convinced me that Pixel Play will be like any other co branded/shared limit card but it turned out to be split limit.

 

[parmpreet001]

Any update, same thing happened with me

 

[Shroud]

Rumal rakh ke jaa raha hu…… Split limit again possible in HDFC seems interesting…..

 

[R@J]

so, looks like HDFC is issuing co-branded cards as floater card on shared limit basis).....but issuing 2 core cards on split limit basis (earlier they were not allowing dual core cards - unless on exceptional basis)...seems like they have relaxed this condition also.
HDFC me kuch bhi ho sakta hai..... considering my case of split cards getting merged when I applied for a co-branded card, which I discussed here - https://www.technofino.in/community/threads/hdfc-2-core-cards-limit-split-vs-share-enquiry.15957/

!! @messi

 

[Centurion_wala]

Well, as you can see from this image, it is clearly mentioned that you need to “transfer” limit from old card-
You should’ve read everything properly during the application process. If you hadn’t activated the card you might’ve requested them to reverse and close the card but I don’t think it’s possible now. As far as LE is concerned, lately many people with split and shared limits received LE so that won’t be an issue. I think 11.x is also a decent limit and now it’s up to you if Pixel card is useful to you or not.