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Issue in Indian oil Xtra rewards credit card

Am still unable to resolve the issue of redeeming fuel reward points in rbl Indian oil Xtra credit.... Whenever I go for redeeming points(which is converting to Xtra rewards) I jst receive a pop up stating that
(Hi, your Loyalty ID cannot be validated. Feel free to reach out to IndianOil Call Centre 1800-200-5611 for XtraRewards profile creation - RBL Bank.)

I have mailed several times to rbl customer care and spoke to the customer care and yet no satisfactory resolution came up

Any one faced the similar issue and resolved it
 
anybody able to reedem rp for xtrareward point? whenever i try to reedem and when i press "send otp" an error comes otp generation failed. email customer care and only response i got was " clear catch and try again" which i did but no help. any solution for this?
 

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