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Issue with Yes bank Kiwi Rupay Credit Upgradation

manideep77

TF Select
VIP Lounge
I am currently using Axis bank kiwi credit card and yesterday got an offer to upgrade to yes bank Kiwi credit card, but when tried to upgrade got an error of unable to fetch credit score. Now how can I upgrade to yes bank kiwi card
 
Got a reply from Kiwi customer care

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What should I reply now, firstly I want to know why my credit score is not fetched by them and which credit bureau they are using.
 
"Hi guys, I'm facing problems after updating my mobile number in the Kiwi app."

"I was rejected twice for this card, so I got it using my brother's credentials."

"I applied, and it was approved."

"He was a government employee, so he got it easily."

"Actually, I wanted the card, so I used it from his phone only. After two months, I tried to update my mobile number on it."

"Just yesterday, while trying to change my mobile number from the profile section, it showed that we can only change the mobile number three times. It also stated that the mobile number being changed to should be available on the device. So, I inserted my SIM card into his phone."

"After the update, the Kiwi app automatically logged out."

"Then, I logged in with my new number. After logging in, it showed:

'What's Changed:

Card details: We've issued a new card. Your card update is complete! For secure payments, please set your MPIN.'"

"Whenever I tried to set up the MPIN, it took me to select the bank that issued the Kiwi credit card. When I tapped on YES BANK again, it showed an error: 'No bank account linked with this bank. Restart UPI Activation.'"

"So, I tried to log back in from my brother's mobile number, but now it's showing: 'USER ACCOUNT DELETED.'

What should I do now? I have already raised a ticket on the Kiwi app."
 
Last edited:
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