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Jana Finance Bank (For easiest Rupay Select DC)

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Vasuki

Vasuki

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Here is my experience of opening Jana finance ( video kyc - variant account)

590 joining fees ,+ 590 annual fees in first year
Yes account variant name is - video kyc ( don't open other account type like sa+fd or digi account)

STEPS :-
1 - OPEN JANA FINANCE BANK WEBSITE WEBSITE LINK
2 - TOP LEFT MENU
NOW SELECT -
INDIVIDUAL
SAVINGS accounts
video kyc (4th In list ) 2500 mab or 25k fd
Start now

3 - FILL YOUR DETAILS
IMPORTANT INFO HERE WHILE FILLING FORM
IF you address doesn't have Jana finance bank branch your application won't go through.
What's the remedy - CHECK BRANCHES FROM here. :- BRANCH LOCATOR

Give new address as communication address ( no verification doc asked as u know ) but maybe during kyc u might have hiccups if you aren't calling from current address)

Solution is use - only for TF ace and above dm me


Now coming to Vkyc experience:-
( If u don't get agent keep trying u will get or schedule even then u might not find agent then just keep trying eventually u will get within a hour of try )

- they will ask you
Name
DoB
Father's name
Email id
Complete address ( communication) with pincode
Tell u read code from screen
Picture & Signature

They might ask where u calling from

After this - they will inform you to fund 2500 or fund 25k & get rupay platinum dc for free FY.
But Tell them u are interested in Rupay select Dc & will get it by calling customer care.
They will agree .
Then they will inform about intrest rate fd rd . which you listen & nod .


AFTER KYC :- ONE HOUR INTO KYC I GOT CRN number
Logged into app with CRN number.
Called customer care ( it's straight forward call like idfc ivr directly connected to agent )
They will verify your details like name ,dob ,mother name , email
And tell them u want Rupay select dc .they will say 590 + gst agree and u will recieve a sms for request number.
While on call

You will get dc + dc pin ( 2 parcel via courier)
+ Maybe a welcome kit too

In same evening got call for applying dc & cheque.
Since I had cheque book.
I applied for just cheque book (25p ) free.
For passbook - was told to contact bank



Dc picture :-- 1000007072.jpg

Schedule of charge pdf is attached.


caution - plz don't fund account before atm card delivery


People who have doubt on bank performance
Check this article -



:- if you have query ask 😁
 

Attachments

Last edited:
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doraemon said:
They reject vkyc
By giving absurd reason

That aapka pan card epan wala hai hum ye accept nahi karte


Isi card se sare accounts open kare h
Don't know kya fook ke Bank chala rahe hai ye
Click to expand...

For Aadhaar too, some refuse e-Aadhaar, some refuse masked Aadhaar, .... and so on, although all such types are supposed to be equally valid according to the GOI !

Such people should be asked to give such refusals in writing.
.
 
Trust Me said:
For Aadhaar too, some refuse e-Aadhaar, some refuse masked Aadhaar, .... and so on, although all such types are supposed to be equally valid according to the GOI !

Such people should be asked to give such refusals in writing.
.
Click to expand...
Yeah that's very bad
Their loss
I was thinking of opening fds of few lakhs after knowing that they have branch here
 
doraemon said:
Are bhaiya Mera epan hai but Maine uska plastic version mangwa liya tha ₹50 wala income tax site se hi and it's original with QR code as well


They are just trying to be smart here



Don't want to bank with these guys
Click to expand...
I had called their customer care for the RuPay Select debit card. For verification, the lady asked "Mother's name" among other things. After I answered, she said "No sir, please confirm her full name." I answered that too and then she said she would put my call on hold for some time.

Meanwhile, I wondered how do they know my mother's full name as none of AADHAAR and PAN has it. I clearly remembered the account opening form had asked only for 'Mother's Maiden Name.'

After about a minute, she came back on the line and said "I am sorry, Sir! The details you gave do not match our records. Please visit the nearest branch."

I was aghast and asked which detail is not matching. She said she can't tell that. I guessed it could the 'Mother's Maiden Name' only, and asked her whether it is about my mother's name. Then she answered in affirmative.

I then asked her with what record she was matching the 'Mother's Full Name,' as they are not supposed have it in their 'record.' I told her only the 'mother's maiden name' was there in the form. She then kept my call on hold again.

After another minute, she came back and said she asked for mother's maiden name only. But as my answer did not match, I will have to visit the branch.

I was left speechless for a moment.

I then lied to her that just like they record the call for 'training and quality purposes,' I too have been recording this call for my own 'safety purposes.' I told her that she did not ask me for the mother's 'maiden' name but the 'full name.' She simply denied it.

I then asked her, why the hell did she take time to match what I told with their records as in the full name there were three long words while usually there should be just one? I also told her the correct answer and asked her to check it in their 'records.'

Still, she repeated the same line again saying I will have to visit the branch. I asked her for her name and ID and also asked her how to file a complaint against the customer service executive.

She then asked me whether she can put my call on hold again. This time, she took much longer time. But finally, when she came back, she said she has verified the details and they match their records. (The further communication went smoothly.)
 
Sourabh_13 said:
I had called their customer care for the RuPay Select debit card. For verification, the lady asked "Mother's name" among other things. After I answered, she said "No sir, please confirm her full name." I answered that too and then she said she would put my call on hold for some time.

Meanwhile, I wondered how do they know my mother's full name as none of AADHAAR and PAN has it. I clearly remembered the account opening form had asked only for 'Mother's Maiden Name.'

After about a minute, she came back on the line and said "I am sorry, Sir! The details you gave do not match our records. Please visit the nearest branch."

I was aghast and asked which detail is not matching. She said she can't tell that. I guessed it could the 'Mother's Maiden Name' only, and asked her whether it is about my mother's name. Then she answered in affirmative.

I then asked her with what record she was matching the 'Mother's Full Name,' as they are not supposed have it in their 'record.' I told her only the 'mother's maiden name' was there in the form. She then kept my call on hold again.

After another minute, she came back and said she asked for mother's maiden name only. But as my answer did not match, I will have to visit the branch.

I was left speechless for a moment.

I then lied to her that just like they record the call for 'training and quality purposes,' I too have been recording this call for my own 'safety purposes.' I told her that she did not ask me for the mother's 'maiden' name but the 'full name.' She simply denied it.

I then asked her, why the hell did she take time to match what I told with their records as in the full name there were three long words while usually there should be just one? I also told her the correct answer and asked her to check it in their 'records.'

Still, she repeated the same line again saying I will have to visit the branch. I asked her for her name and ID and also asked her how to file a complaint against the customer service executive.

She then asked me whether she can put my call on hold again. This time, she took much longer time. But finally, when she came back, she said she has verified the details and they match their records. (The further communication went smoothly.)
Click to expand...
Mother name/ mother maiden name is
Asked in every bank verification.

For any item to be delivered they need to do this verification.
As anyone can call from your number & request anything.
This is I guess for individual security.
Call again
 
@Vasuki Sir ji, baat to ho gayi call pe. Kam hua. RuPay Select card app mai dikh raha hai.

My point was: us ladki ne khud Mother's Maiden Name ke jagah Mother's Full Name pucha. Aur fir bolti hai ki mera answer record ke sath match nahi kar raha.
 
Last edited:
Sourabh_13 said:
@DocFixIt Sir ji, baat to ho gayi call pe. Kam hua. RuPay Select card app mai dikh raha hai.

My point was: us ladki ne khud Mother's Maiden Name ke jagah Mother's Full Name pucha. Aur fir bolti hai ki mera answer record ke sath match nahi kar raha.
Click to expand...
Don't take agents and bank employee seriously..


Maybe amex could be exception because they have inhouse call centre
 
So I was very excited with the bank and account and card they are offering

But considering the basic things they are lacking like calling physical epan card as duplicate and not original

And I just read the post of @Sourabh_13
I came to a conclusion that this bank is still amateur
And ordering pan card by spending 120rs and then 7-8 days waiting
God knows if they did the same thing as done with sourabh



I am not going with this account now
 
doraemon said:
So I was very excited with the bank and account and card they are offering

But considering the basic things they are lacking like calling physical epan card as duplicate and not original

And I just read the post of @Sourabh_13
I came to a conclusion that this bank is still amateur
And ordering pan card by spending 120rs and then 7-8 days waiting
God knows if they did the same thing as done with sourabh



I am not going with this account now
Click to expand...
No, you have to pay only rs 50 for reprint physical pan card.
 
Can anyone explain about gym membership. Is it once per quarter or per month? Should I use new phone number everytime I replace the card to get gym membership? Thank u.
 
marvel said:
Can anyone explain about gym membership. Is it once per quarter or per month? Should I use new phone number everytime I replace the card to get gym membership? Thank u.
Click to expand...
Once per quarter ..
But let's see what jana bank offers .

Elite gym memberships can give u access to even Gold gym membership ..which are quite expensive & gals 😛
 
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