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Joining Fee Charged Without Credit Card Activation - Query & Discussion

Recently, I encountered the same issue while applying for the SBI Cashback Credit Card. Below is the timeline of events:
  • 29/10/24 – Applied for the SBI Cashback Credit Card via CashKaro. For KYC, there were two options: Video KYC & Bank Account KYC. I completed KYC using the bank account option with my IDFC Bank UPI ID. As part of the process, ₹1 was deducted and credited back on the same day. However, since I received a credit limit of only ₹20,000, I decided to wait and contact SBI customer care before activating the card.
  • 03/11/24 – The card was delivered. I did not open the envelope as I wanted to first discuss the credit limit issue with SBI customer care.
  • 04/11/24 – Received an email from SBI stating that my SBI Cashback Card statement was generated. Upon checking the statement, I noticed that a joining fee had already been levied, despite not activating the card.
Since I hadn’t activated the card, I contacted SBI customer care, and they informed me that the card was already active due to a ₹1 transaction made on 30/10/24.
I argued that on 30/10/24, I did not even have full card details, so making a transaction was impossible. However, they insisted that the ₹1 transaction activated the card.
Upon reviewing the statement, I found that the ₹1 transaction made for KYC purposes on 29/10/24 was added to the card on 30/10/24, leading to its activation. Despite explaining this to them, they did not acknowledge my point.

Since I found the card useful, I did not escalate the issue further and started using it. I am attaching IDFC and SBI statements showing the transaction dates.

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P.S. My card limit is still ₹20,000. Are there any methods to increase it? I have multiple credit cards with limits exceeding ₹10L.
 
My card limit is still ₹20,000. Are there any methods to increase it? I have multiple credit cards with limits exceeding ₹10L.
Send your income docs to SBI cards after 3 months, they will increase your limit but it will be 1x to 3x not more than that.
He's very lucky that he atleast got the cashback card even after having more than 10 cards

SBI usually rejects the apications with same reason
Yes, I would say the luckiest person.
 
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