oh ok, so if I use the basic 811 virtual card for any transactions instead of metal DC - will it still provide 5% cashback (based on super prog. for same CIF)?Your virtual 811 super DC will have the same BIN of metal DC. So, it doesn't matter which one you get.
But there should be one more virtual card, which is basic 811.
Ask your friend if he has 2 virtual in his app. If there isn't then I guess directly opening metal DC doesn't give basic 811 virtual DC.
And coming to your query, although there is no huge issue still you can raise the request to PNO that you are unable to see the virtual DC in your app.