For the January month CB I emailed the grievance redressal and they said that the changes of T&Cs would be considered in effect from 1st January and then I raised it to PNO and got the same response that the T&Cs would be effective 1st January and I clearly asked them the reason of not following standard industry practice of informing the changes in T&C well before in advance instead they informed afterwards. How are they differentiating policies for every customer.
They should give CB to all or none why is it customer based.