RadTheCrab
TF Premier
Sabhi ko wahi response bhej rahe hai Kotak wale.
P.S. I too didn't mention CC payment anywhere in my email.
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Kotak Bank "811 Super Savings Account" Benefits - Important Update 🚨 🚨
- Thread starter dhiraz
- Start date
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P.S. I too didn't mention CC payment anywhere in my email.
She: Forgot her name in excitement. did not record her call. Probably from nodal desk. She was not comfortable in hindi, very good in english. Sounds intelligent enough than regular usual guys. Even if I get her name, will not share.
My complaints went almost many places... level, 1, 2, 3- PNO - thrice (on call, twice on email), branch, RH etc. I can't say for sure, who exactly took the right stand. But, sounds genuine. I told her wont be giving feedback right now until in reality the bank fulfill its promise. By the way she herself told me to complaint RBI before I could spell it out if the bank do not fulfill the promise. Maybe because in last conversation with a PNO desk guy I literally threatened, as I had the relevant proof, and I caught them red handed on mis-managing the whole process.
They: Kotak Mahindra Bank decision making body.
Fight was probably between Kotak 811 super product design, marketing and publicity team. (The team that responsible sending the email on 17th January)
vs
The team who abruptly stopped cashback from 1st January even though actual decision was published on 27th/ 28th January. Actual date for applicable cashback may be awarded for those upto 17th (or 27th not sure on this, did not asked) . You can name them as back-end team, thats what I know after 5-6 to and fro conversation. The team that was adamant without logic.
As per RBI guidelines, a 30-day notice should be given anyway. This means cashback should be credited to the utility by 27th/28th February. 🤣🤣
Aagli fight aap lado. Mera kaam ho geya.
okay now got the complete context/ picture
😳 thats a first time I am hearing something like this
sounds like an employee on notice period who has personally had bad experience in the job 😂
Ig it more of like meant how we say in hindi - ' sir agar aap hamare resolution se santust nhi ho, toh aap RBI me complain raise kar sakte hai'. but nice to hear that she did say it.
If you got any new relevant new email id's, just update them in this thread (at the end of both pics) >>
Hello Everyone,
Here, you can find Bank's Customer Care Dept details (Banking related queries)
Special mention to @ritwik2000 for providing id's while making this thread
A few more Kotak email IDs:
Here, you can find Bank's Customer Care Dept details (Banking related queries)
Special mention to @ritwik2000 for providing id's while making this thread
A few more Kotak email IDs:
Added two relevant email IDs at the end of the wonderful thread you referred.okay now got the complete context/ picture
😳 thats a first time I am hearing something like this
sounds like an employee on notice period who has personally had bad experience in the job 😂
Ig it more of like meant how we say in hindi - ' sir agar aap hamare resolution se santust nhi ho, toh aap RBI me complain raise kar sakte hai'. but nice to hear that she did say it.
If you got any new relevant new email id's, just update them in this thread (at the end of both pics) >>
Hello Everyone,
Here, you can find Bank's Customer Care Dept details (Banking related queries)
Special mention to @ritwik2000 for providing id's while making this thread
A few more Kotak email IDs:
Please do the necessary changes in next update.
Thanks.
It's a WIKI Post.
(You are already on TF Legend, so you can modify the main thread as well)
no worries, I added it
messypenguin
TF Premier
isn't this only for credit cards?
6ix9ine
TF Legend
It's for debit card too. This 30 days notice period comes under general guidelines of the master direction.
6ix9ine
TF Legend
Refer first page, it has every answer to your queries.
Yes, full of info, not the latest opening experience !
messypenguin
TF Premier
On that wow... The audacity of this bank, but then again even SBI cards also don't adhere to master directive (refunds are not counted towards payment).
Kotak needs more bamboos and further bans.
6ix9ine
TF Legend
I think you are confused or meant to say something else. SBI does adhere to this, refunds are considered towards bill payments and even cashback. I think you wanted to say that other banks don't adhere to it. For example: HDFC
MrJJ
TF Ace
CarbonLogic
TF Buzz
Apart from this, for the 5%CB is this working on Online E-Com sites? Someone mentioned its not longer working on Amazon as it is considering that txn as Wallet Loading?
What are the offline options? Fuel and POS swipes/tap&pay at retail shops?
The kotak team told something different about this, that's why recent experience is quite useful to understand!
Anyways thanks 🙏 for sharing.
6ix9ine
TF Legend
No one can answer this because nobody knows.
It all comes down to the MCC code. How can anyone know if the online e-com website you are transacting on has an mcc code of wallet? How can anyone know if the offline store you are transacting on has an mcc code of insurance?
Once again, everything depends on the MCC code. Find out the MCC code and then check the exclusions. If it's on the list of exclusions, you won't receive cashback. If it's not, then you'll get the cashback.
Options are unlimited, but will I get the cashback? only MCC code can confirm it.
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