Prologue: When the Kotak executive reached out to me for a card upgrade, initially he offered Royal Signature as LTF read more about this here (https://www.technofino.in/community/threads/kotak-royale-signature-unboxing.1754/). I was not interested in Royal Signature, instead I was more inclined towards having Kotak White as LTF. He mentioned that Kotak white comes with an annual and a joining fee and I can't have it as LTF. I mentioned that since I am a Privy league customer, I should be eligible for the Kotak White as LTF. He asked me for some time and got back to me with this image.
He confirmed that I can get this card as LTF and requested me for the consent to proceed with the online application. Since this is what I wanted, I didn't think twice and gave him a go ahead.
Within two days card was approved and delivered to me in the matter of 5 days.
Here are the unwrapping images.
Look and feel: The card looks premium in white and Kotak insured to follow the same theme over the leaflets and other supporting documents which came with the card.
Hope these images were treat to your eyes.
Primary reason behind applying this card was the priority pass membership. I was not interested in their milestone benefits and other features of this card is nothing to talk home about.
Twist in the tale:
After receiving Royal Signature and Kotak White in a matter of a week, initially I was ecstatic, however, somewhere in my heart I had a hunch that something was not right and I should check with the customer care about the LTF statuses of these cards.
Surprise Surprise: Got in touch with the customer care executive and got a shocker of my life, according to the customer care executive none of these card were showing as LTF and both annual and joining fees were applicable on both of them 😵. I was taken aback with this revelation and felt cheated by the executive who processed my Kotak White application and another one who instead of cancelling my Urbane card recommended Royal Signature as an upgrade for Urbane.
I was duped by not one but two Kotak employees and there was nothing I could do against both of them. Instead of cribbing, I chose to cancel both the cards, asked customer care to cancel them. Raised a ticket on the Kotak portal and described my ordeal to them with all the evidences I could gather for these cards to prove that these cards were promised to as LTF cards.
Finally, Kotak cancellation team reached out to me and offered me a deal, they mentioned that both of these cards come with annual and joining fee, however I can get Royal Signature converted to LTF. Kotak white on the other hand can't be offered to me as LTF, hence they were compelled to cancel it.
I didn't haggle much as except the priority pass membership there was nothing which Kotak White offered more in comparison with Royal Signature.
Someone has rightly said "once bitten twice shy", just to save myself from the similar experiences in future, I asked Kotak to share the LTF status of Royal Signature card in writing with me over an email. They complied and shared the same over an email.
Finally Kotak White was cancelled, and Royal Signature remained. Though, the happiness of having Kotak White was short lived, however it was an experience in itself.
Edit: August 14th
After a lot of escalations to customer care, nodal officer and principle nodal officer, finally Kotak customer care agreed to make this card LTF for me. Thank you all for your support in this fight.
He confirmed that I can get this card as LTF and requested me for the consent to proceed with the online application. Since this is what I wanted, I didn't think twice and gave him a go ahead.
Within two days card was approved and delivered to me in the matter of 5 days.
Here are the unwrapping images.
Look and feel: The card looks premium in white and Kotak insured to follow the same theme over the leaflets and other supporting documents which came with the card.
Hope these images were treat to your eyes.
Primary reason behind applying this card was the priority pass membership. I was not interested in their milestone benefits and other features of this card is nothing to talk home about.
Twist in the tale:
After receiving Royal Signature and Kotak White in a matter of a week, initially I was ecstatic, however, somewhere in my heart I had a hunch that something was not right and I should check with the customer care about the LTF statuses of these cards.
Surprise Surprise: Got in touch with the customer care executive and got a shocker of my life, according to the customer care executive none of these card were showing as LTF and both annual and joining fees were applicable on both of them 😵. I was taken aback with this revelation and felt cheated by the executive who processed my Kotak White application and another one who instead of cancelling my Urbane card recommended Royal Signature as an upgrade for Urbane.
I was duped by not one but two Kotak employees and there was nothing I could do against both of them. Instead of cribbing, I chose to cancel both the cards, asked customer care to cancel them. Raised a ticket on the Kotak portal and described my ordeal to them with all the evidences I could gather for these cards to prove that these cards were promised to as LTF cards.
Finally, Kotak cancellation team reached out to me and offered me a deal, they mentioned that both of these cards come with annual and joining fee, however I can get Royal Signature converted to LTF. Kotak white on the other hand can't be offered to me as LTF, hence they were compelled to cancel it.
I didn't haggle much as except the priority pass membership there was nothing which Kotak White offered more in comparison with Royal Signature.
Someone has rightly said "once bitten twice shy", just to save myself from the similar experiences in future, I asked Kotak to share the LTF status of Royal Signature card in writing with me over an email. They complied and shared the same over an email.
Finally Kotak White was cancelled, and Royal Signature remained. Though, the happiness of having Kotak White was short lived, however it was an experience in itself.
Edit: August 14th
After a lot of escalations to customer care, nodal officer and principle nodal officer, finally Kotak customer care agreed to make this card LTF for me. Thank you all for your support in this fight.
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