In my case what happened was I wanted to pay via the Gift cards and for some reason the guy at the reception goofed up and my cards got blocked. So I made the payment via cc, and subsequently followed up with their customer care who were able to redeem it at the back end and then refunded my cc payment. Refund was processed and received early last month and points remain.But my ITC got reversed within 5 days so no Edge Rewards I got
It’s with a Bangalore property gardenia knowingly I paid 5k caution deposit which I get refunded on checkout if I won’t consume mini bar
But 4th day I got credit of that 5k as transactions reversed so no luck
Was the 5k a payment or a block/ pre authorization? Coz in the case it was the latter then even I have never received points for the same