Marriot Account Hacked , Pointes stolen.

[anks7]

I wanted to share a hacking incident that happened to me in the first week of January this year.

Somebody hacked into my Marriott account and used my points (~70K) to book a hotel in Eastern Europe. They first changed the email address associated with my Marriott account and then made the booking, so I didn't receive any email notification for the booking. I discovered the unauthorized use of my points by chance while browsing the Marriott app on my phone and noticed the reduced points balance. The person's stay was still active when I reported the issue to Marriott's support center.

Now, coming to the more concerning part—it's been almost five months since I reported the issue, and the so-called audit team at Marriott is still looking into it. My account remains frozen. Additionally, the replies from the Marriott support team have been borderline arrogant, showing virtually no concern for customer distress. Moreover, I was Gold elite member when that incident happened.
Attaching replies from last 2 emails.

Please share if there are other ways to get my points back. Any escalation email or contact number or Twitter handle.

Thanks
Ankit

 

[Anupama_Jha]

I wanted to share a hacking incident that happened to me in the first week of January this year.

Somebody hacked into my Marriott account and used my points (~70K) to book a hotel in Eastern Europe. They first changed the email address associated with my Marriott account and then made the booking, so I didn't receive any email notification for the booking. I discovered the unauthorized use of my points by chance while browsing the Marriott app on my phone and noticed the reduced points balance. The person's stay was still active when I reported the issue to Marriott's support center.

Now, coming to the more concerning part—it's been almost five months since I reported the issue, and the so-called audit team at Marriott is still looking into it. My account remains frozen. Additionally, the replies from the Marriott support team have been borderline arrogant, showing virtually no concern for customer distress. Moreover, I was Gold elite member when that incident happened.
Attaching replies from last 2 emails.

Please share if there are other ways to get my points back. Any escalation email or contact number or Twitter handle.

Thanks
Ankit

Ekdam sahi hua.

 

[Aditya12]

Ekdam sahi hua.

Why would you say that

 

[HumorSimpson]

There was a thread where another Finto too faced the same problem. Not able to get the thread.

 

[Aditya12]

There was a thread where another Finto too faced the same problem. Not able to get the thread.

I remember reading about accor points.

 

[gurbina]

Why would you say that

There's really trashy members in this community.

As for Marriot you're stuck. These cases are rampant, if they had access to your account means they could have changed your email, security questions and so on... Get a PIN lock if you retain your account, that should make sure it doesn't happen again.

Also they'll not remove the audit from your account until they're done investigating and from the looks of it someone screwed up. There's security protocols for reservations and most likely someone slipped as they were able to stay without you being present, unless mobile keys were used.

Don't reuse passwords anywhere. A data leak with your email and password from elsewhere could have led to this.