Booked an airport luxury transfer as well as meet and greet through the Axis Reserve Card for last week of April 2023 for take off from Mumbai T2 for 2 Adults and 2 Kids .. Had booked this 4 days in advance.
Before leaving for the airport a lady from pranaam even called us and asked us what time we will be reaching the airport. The transfer was perfectly done in a bmw 5 series and he dropped us at gate no 1(vip) for the scheduled meet and greet. On unloading the bags we found no one waiting for us there. We asked around and called the lady who called us before leaving the airport. She said the booking has been cancelled from our end (meaning cancelled by axis) and on calling axis concierge to confront them on this they said cancelled by vendor( meaning pranaam). After a long phone call with axis concierge who said they cant do anything and time really running out, we picked up our bags went to the regular gate. With long queues just to enter the airport, i took my disappointed kids who i wanted to give a VIP experience on their first ever international trip and we moved slowly through check in, security and immigration! By Gods grace airport was not totally crowded that night else we would have missed our flight!
The issue here is not that i did not get to use the meet and greet, rather it was the blame game of axis blaming pranaam and vice versa and also the fact that pranaam called to check what time we were reaching not knowing till then that there's an issue. The cherry on the cake was that the pranaam people after all that had the guts to say "no problem sir you can still take the service by paying for 4 people!!" I thought it was fully booked!! thats why i was denied! Or maybe there's a daily quota for meet and greet through credit cards.. who knows!
The email shown in the screenshot was received few hours before the service time which I did not see as since I got the call from Pranaam so did not expect in my wildest imagination that this could happen.
The airport luxury transfer was perfectly done and we all enjoyed it for the experience!
Anyone else who had a similar experience please share their views..
Before leaving for the airport a lady from pranaam even called us and asked us what time we will be reaching the airport. The transfer was perfectly done in a bmw 5 series and he dropped us at gate no 1(vip) for the scheduled meet and greet. On unloading the bags we found no one waiting for us there. We asked around and called the lady who called us before leaving the airport. She said the booking has been cancelled from our end (meaning cancelled by axis) and on calling axis concierge to confront them on this they said cancelled by vendor( meaning pranaam). After a long phone call with axis concierge who said they cant do anything and time really running out, we picked up our bags went to the regular gate. With long queues just to enter the airport, i took my disappointed kids who i wanted to give a VIP experience on their first ever international trip and we moved slowly through check in, security and immigration! By Gods grace airport was not totally crowded that night else we would have missed our flight!
The issue here is not that i did not get to use the meet and greet, rather it was the blame game of axis blaming pranaam and vice versa and also the fact that pranaam called to check what time we were reaching not knowing till then that there's an issue. The cherry on the cake was that the pranaam people after all that had the guts to say "no problem sir you can still take the service by paying for 4 people!!" I thought it was fully booked!! thats why i was denied! Or maybe there's a daily quota for meet and greet through credit cards.. who knows!
The email shown in the screenshot was received few hours before the service time which I did not see as since I got the call from Pranaam so did not expect in my wildest imagination that this could happen.
The airport luxury transfer was perfectly done and we all enjoyed it for the experience!
Anyone else who had a similar experience please share their views..
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