MobiKwik Denying KYC Removal – Illogical Responses & No Resolution!

[syed_ar0403]

Hello TechnoFino Members,

I am facing a serious issue with MobiKwik’s refusal to delink my KYC details (PAN & Aadhaar) from a permanently deleted account, and I need advice from those who have dealt with similar problems.

My Experience:​

• I previously had a MobiKwik account linked to 8XXXXXXXX3, where I had completed full KYC.
• Due to personal reasons, I permanently deleted that account with the support of MobiKwik’s team.
• Now, I created a new MobiKwik account with 7XXXXXXXX4 and tried to complete KYC, but I got an error:
  "PAN is linked with another user"
  
  
  
  
• When I contacted MobiKwik Support, they first asked me to log in to my old account to delink KYC – which is not possible, as the account is permanently closed.
  
  
  
  
• After explaining this, they gave an even more absurd response:
  

  "Contact your mobile operator and ask them to re-issue the old number so you can log in and delink KYC."
  
  

• How can I get back an inactive mobile number just to access a deleted account? This is completely illogical and irresponsible from MobiKwik.
• Even after escalating, they keep closing the complaint without addressing the actual issue.

Serious Concerns:​

• MobiKwik does not provide a proper process to remove KYC details once an account is closed.
• They are making it unnecessarily difficult for customers to delink PAN & Aadhaar.

Seeking Advice:​

• Has anyone successfully removed KYC from a deleted MobiKwik account?
• What other escalation options are available?
• Is there any legal or regulatory action that can be taken against such negligence?

This is a serious issue, as users should have the right to remove their KYC details when they no longer use a financial service. MobiKwik’s approach is highly unprofessional and frustrating.

Looking forward to insights from the community.

 

[Iamthere]

Thanks a tonnn! 🙏🔥 OOOOIYAAA!! It worked exactly as you said! Logged into my new account, tried to do KYC, and BOOM 💥—got the pop-up to delink my PAN from the old account! Finally freeee! 🚀🎉

Bhai mera nhi arha kya karu

During kyc process is type ka popup aata h, jis aadhar no. se kyc kr rhe ho vo jis mob no. se bhi link hoga
Ya th vo mob. no. hi login krlo ya delink krne ko bolega

Bro mera nhi arha delink just niche dikhata hai pan is already linked

 

[OptiCard]

I am facing the same issue guys.

Long back I created the account with mobikwik with just xyz@gmail.com & no mobile number. After some years created another account with mobile number & abc@yahoo.com.

After few years RBI imposed restrictions and due to which I asked the mobikwik team merge the both the accounts and make abc@yahoo.com as final one.
They did it but from thereafter all the KYC gone except the PAN.

Now when I am trying to complete the full KYC then getting error as adhaar is already linked to another account. Worst part is I can't login to old account as well (ofcourse can't due to merger).