If you want to file a complaint against any bank, follow those steps.
Remember one thing, file a complaint with your bank first, then wait 30 days for resolution. If your bank doesn't solve your problem within 30 days, you can move to the RBI banking ombudsman. If you don't get any satisfactory resolution from your bank, you can also move to the RBI banking ombudsman before completing 30 days.
How to file a complaint against a bank on the RBI banking ombudsman portal:-
Visit RBI Banking Ombudsman Portal-
https://rbi.org.in/Scripts/Complaints.aspx
Click on "Click here to file a complaint against any Regulated Entity (banks, NBFCs, System Participants)"
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On the next page, click on "File a Complaint"
On the next page, enter captcha and click on "Next"
Now, you have to enter your name and mobile number & click on "Get OTP"
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Enter OTP and click on Validate.
On the next page, enter your details
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And enter bank details
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Now, on the next page enter details of the complaint you've filed with your bank, upload PDF copy of the email communication.
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Now, enter your complaint details, describe your problem in details
If you wants to claim any compensation (You can ask for maximum 1L as compensation), enter that on this page
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Then click on "Review and Submit "
On the next page, very all the details and click on "Submit"
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Done! you'll see successful message along with your complaint number. You can use the number to track your complaint status.
You'll also reserve a SMS after successful submission.
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If you want to track your complaint status, visit this page -
https://cms.rbi.org.in/rbi/vividflow/run/trackapplicationcomplain?language=Auto
