My friend applied for MRCC card on 29th June and did the vkyc the same day. He got a call on Monday (Jul 1) about basic verification. Since then it is radio silent. The application is neither approved nor denied. He keeps getting the email everyday about someone contacting him. It has been over a week. He even called customer care but it was not useful.
He already has Plat Travel card since 1 year. The current job and address hasn't changed. He has good income, works for a tier 1 company and lives in serviceable area.
@SSV Any guesses what is happening here?