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Need help with onecard interest

Dr. Drake

TF Ace
Guys On my onecard, I was charged nearly 13,000rs in interest. I had a payment due for 3.3L last month, and I paid off 1.5L (including the first EMI dues shown in the app) and converted 2L into EMI. Now, I used roughly 1L on my card again last week, and today I received a debit of 13k as interest charged.

I've never done EMI before, so I'm not sure if I made a mistake by utilizing the 1L or if Onecard just fucked me. Should I pay the surplus money (excluding the EMI) promptly to prevent additional daily interest?


I tried calling their help, but the bot is worthless, and I had to mail them, & I'm yet to hear from them. Will they continue to charge me interest on the outstanding balance if I do not pay it today & wait for there support? What are my alternatives?
 

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