I always was under the blindfold of good customer service by LG but that blindfold has now been removed.
I had bought a LG Dual Inverter Model JS-Q18SUXD.AMLG in 2017 that had and still has exceptional cooling and can cool my 12*13*10 ft east facing room with ease. After a few years our old non inverter Hitachi AC of 10 years died and we replaced it with a LG Dual Inverter KS-Q18HNZD.ANLG in 2020 and have been facing cooling issues in peak summer noon time since buying. Called LG multiple times and they clean with jet spray, checked the refrigerant and there are no leaks. As per their DSC (Direct Service Center) it's a known operational model for the new ocean black 1.5 Ton 5star Dual inverter AC's that they would bring down the temperatures by 12-14C below outside sensor temperature. This seems like a bullcrap reason to me. The room is also same size as my room
So I will suggest all prospective AC buyers to stay the hell away from LG and buy better brands like Daikin, Hitachi, Carrier, Mitsubishi etc. LG only has good aftersales but not good quality anymore.
I have logged another breakdown call as I am under their AMC contract, if they can solve it this time then good or else will resort to consumer complaint redressal at INGRAM.
I had bought a LG Dual Inverter Model JS-Q18SUXD.AMLG in 2017 that had and still has exceptional cooling and can cool my 12*13*10 ft east facing room with ease. After a few years our old non inverter Hitachi AC of 10 years died and we replaced it with a LG Dual Inverter KS-Q18HNZD.ANLG in 2020 and have been facing cooling issues in peak summer noon time since buying. Called LG multiple times and they clean with jet spray, checked the refrigerant and there are no leaks. As per their DSC (Direct Service Center) it's a known operational model for the new ocean black 1.5 Ton 5star Dual inverter AC's that they would bring down the temperatures by 12-14C below outside sensor temperature. This seems like a bullcrap reason to me. The room is also same size as my room
So I will suggest all prospective AC buyers to stay the hell away from LG and buy better brands like Daikin, Hitachi, Carrier, Mitsubishi etc. LG only has good aftersales but not good quality anymore.
I have logged another breakdown call as I am under their AMC contract, if they can solve it this time then good or else will resort to consumer complaint redressal at INGRAM.