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Newly received Axis credit card online transaction issue like your contact details are not available with the bank for online transactions.
- Thread starter Uday1
- Start date
rakeshkumar
TF Buzz
I am also getting the same exact message while trying to do my first transaction with Airtel axis bank card 
Call axis or chat with an agent on support portal. They'll update your details then and there only. Had same issue with my debit card.. resolved in minutes.
Rakeshsekar
TF Buzz
I have recieved my Axis Magnus credit card yesterday. I am facing the same issue, online transactions are not working even after enabled them in control center. Spoke to customer support multiple time but they are clueless. Did anyone faced this issue and got this fixed?
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Rakeshsekar
TF Buzz
Yes correct..finally a sensible customer care representative fixed the issue and it's working now 
sandipans814
TF Buzz
I am facing the same issue with my Axis Ace credit card. Called Customer Helpline they said for permanent mail email id not there. Went to bank branch to submit CRF. Today email id got updated for all addresses work, current, permanent. Stil facing the same issue. Called helpline they said this issue is happening with newly issued cards of few customers backend team working. Dont know when it will be solved.
user
TF Buzz
How it was fixed can u please tell me what he has done ? And what u asked ? .Yes correct..finally a sensible customer care representative fixed the issue and it's working now
I also facing the same issue and customer care misguide us but chat team understands and told that it was a technical glitch our team is working on that .
Rakeshsekar
TF Buzz
The customer care representative named Vipul told that the mobile number was not properly updated for online transactions.He asked the backend team to update it and the issue got fixed in 30 mins.
user
TF Buzz
Can u please check in your axis Bank credit card services if mobile number starts with 91
sandipans814
TF Buzz
Initially my mobile was also not updated...they did that still same issue. Now they are saying technical glitch
user
TF Buzz
Wge
So when was your card activated ? I am facing this issue from 19 may after my card activation..same technical issue
When I encountered the same issue with my Samsung Infinite credit card, I contacted customer care and explained my problem. Although I'm not sure about the exact steps they took, reaching out to them resolved the issue for me. I suggest persistently calling the customer service team until your issue is resolved.
sandipans814
TF Buzz
My Card was activated on 16th May. Issue is not resolved till now
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