Hi, one of my friends was facing a similar issue. He tried to reach out to customer support as well but no progress, they just share the last 4 digits of the card. He had to wait for a couple of days for physical card delivery for using it. Meanwhile, can you try adding in my cards if you get to know the last 4 digits of the card? That might help, saw in some other thread that from there you may be able to see card details.