One card

[tharun]

I had applied for a Onecard in 2021 and I was partnered with Bob financial but when coming to physical kyc I was failed to be given for one card due to internal polices. Few days back I got a message from one card that I have been given a limit of 25k by linking me to new bank(south india bank)
Now I requested them to change my communication adress with which I previously used to apply onecard and they say that their system doesn't have such option to change adress. really don't understand their policies. So Onecard expects me to just hold onto one adress? Anybody can suggest how I can get it changed?
and also when I open the app it just opens the screen to complete my addhar verification and vkyc

 

[RaviAglRaviAgl is verified member.]

If they have any mobile app, download and use it to get in touch with them. That's the best way and generally you will get a reference number which will help you sort out the issue.

Without any reference number from thier side, consider as no complaint lodged with them.

I have used sbi and Citibank apps to get my issues sorted and it works pretty well.

Good luck,
Ravi.

 

[tharun]

If they have any mobile app, download and use it to get in touch with them. That's the best way and generally you will get a reference number which will help you sort out the issue.

Without any reference number from thier side, consider as no complaint lodged with them.

I have used sbi and Citibank apps to get my issues sorted and it works pretty well.

Good luck,
Ravi.

There common reply is due to our internal policy we can't change

 

[RaviAglRaviAgl is verified member.]

Keep pestering till you get a correct answer and meet the right guy. That is the only way out.

An extreme measure would be to go for the Banking Ombudsman. That will surely lead to a successful result and a good beating for them.

Regards,
Ravi.