OneCard Credit Card closed without my consent....!!!Seeking guidance to file RBI OMBUDSMAN CASE...

[Salman925492]

Hi Guy's, seeking advice from you guy's,

I have sent a mail to OneCard Helpdesk and nodal & Grievance on 20 Dec 2024, 9:51 pm.
This is what I written "Dear OneCard Help Team,
I am again writing to request a conversion of my secured OneCard Ending with 5710(issued on the basis of a fixed deposit Rs 10,000) to an unsecured OneCard.I've been a loyal OneCard user since January 26, 2022, and appreciate the opportunity you provided to build my credit history. As my first credit card, I've used it responsibly, consistently making all bill payments on time and in full. This responsible usage has significantly improved my CIBIL score, which currently stands above 770+.Through responsible credit card usage, I've also accumulated a good number of rewards points with OneCard. Additionally, my improved CIBIL score has qualified me for unsecured credit cards with credit limits exceeding ₹1 lakh from other leading banks:
1. SBM OneCard CC - ₹10,200
2. Kotak League RuPay CC - ₹20,000
3. HDFC TATA NEU RUPAY CC - ₹83,000
4. AMAZON PAY ICICI CC - ₹1,20,000
5. ICICI CORAL RUPAY CC - ₹1,20,000
6. SBI SIMPLY SAVE RUPAY - ₹1,09,000
7. RBL SHOPRITE RUPAY CC - ₹40,000
8. FLIPKART AXIS CC - ₹1,02,000
9. FEDERAL RUPAY SIGNET CC - ₹1,00,800
10. IDFC FIRST MILLENNIA CC - ₹1,00,000
11. AXIS NEO RUPAY CC - ₹1,02,000
12. SBI CASHBACK CC - ₹1,09,000
While I recognize the benefits of unsecured credit cards, I would prefer to continue using OneCard due to my positive experience and accumulated rewards. However, I would also appreciate the flexibility of having my fixed deposit returned.

This is the last time I'm requesting to you guy's otherwise im unfortunately i'm going to close the fd & end the relationship between the me and OneCard.Therefore, I kindly request you to consider converting my secured OneCard to an unsecured OneCard. I've attached a copy of my recent CIBIL report for your reference.

Then i got an replies from OneCard on
20 Dec 2024, 9:52 pm Ticket ID: 6945924
One of our CX associates is going through your email and will be in touch with you within 48 hours.

Then again I got an call from OneCard Representatives 22 Dec 2024, 12:24 pm
She said that we're not able to provide the upgrade offer (fd to non fd OneCard cc).
Then I clear asked, "WHAT IS THE PROCESS OF CLOSING THE ONECARD CREDIT CARD...? I WANT TO KNOW." that's it from side. Then again she replied "You'll get an call from our side regarding Closure process."

Then I waited for it but then I got an email stating that "my OneCard Credit Card has been closing in next 3-4 days."
I again sent mail Grievances then again I got an call from Grievances team said from your request only we closing the card. We tried to connecting but i didn't happen we think you said YES so we did the complete closure process.
I said "i have call recordings and evidence at no point did I request or authorize the closure of my account of the FD."

Then again got an email from OneCard Grievances team On 26 Dec 2024, 3:57 pm
Regarding your recent query with ticket ID: 6945924, we would like to clarify that the request for closing your OneCard account was initiated only after receiving your confirmation. As per our records, the account closure was processed following your explicit consent on 22 Dec 2024 at 12:24 PM.
If you believe there has been a misunderstanding or have any call recordings or other evidence that suggests otherwise, please share them with us. This will allow us to review the matter thoroughly and take appropriate action if necessary.
Then I replied with call recordings as evidence.
Yes i have proof,I attached call recording of that call.I clearly said "what is the process the close the one card" That's it
Why should i close OneCard for not getting upgrade offer on December 22 2024. I going to use till the Jan or March 2025 or continue To Mature the my 2-4 fd which is on onecard.
Your representative said you'll get an call regarding this.
I waited for that call but i didn't get any call.


Then I got an mail from grievances@fplabs.tech on 30 Dec 2024, 2:18 pm
As per our telephonic conversation, we sincerely apologise for the unexpected closure of your card account without your prior consent. We deeply regret any inconvenience or disruption this may have caused you.
We understand the importance of your card and the impact this situation may have had on your financial activities, please be assured that this was not our intention, and we are taking this matter very seriously.
As discussed during our phone conversation, we will be issuing an Amazon voucher worth INR 1,000, equivalent to the maturity amount of the fixed deposit.
We kindly request your confirmation to proceed, after which we will share the Amazon voucher code with you.
They clearly mentioned that "It's their fault,they closed my OneCard CC without my explicit consent"

Then I replied to them to
help@getonecard.app
grievances@fplabs.tech
nodalofficer@fplabs.tech
On 30 Dec 2024, 5:24 pm

Subject: Urgent Request for Reissuance of My OneCard and Rectification of Unsolicited Closure

Dear Escalation and Grievance Redressal Team,
I hope this email finds you well. I am writing to express my deep concern and dissatisfaction regarding the closure of my OneCard ending with 5710, which was done without my consent, prior notice, or a direct call from your team.

This card, issued on the basis of a fixed deposit, is crucial for maintaining my long credit history, and its sudden closure is not only unwarranted but also has serious implications for my CIBIL score and overall credit standing. It is the oldest card in my CIBIL report, and I do not wish to lose this valuable piece of my credit history due to what I believe was a mistake on your part.

To summarize:
1. I have been requesting for a conversion from secured to unsecured OneCard since September 2024 (with email correspondence and tweets regarding the same), as my credit score has improved significantly (above 770+), and I now qualify for multiple unsecured credit cards from other leading banks.
2. Despite these repeated requests, I was informed that no such offer would be made to me and that I should keep using my OneCard app to "attract" the upgrade offer, as per several responses from your team.
3. On December 22, 2024, I had a conversation with your representative, where I merely inquired about the process to close the card, and never requested for the closure. Despite this, my card was closed without my consent, and my FD was refunded prematurely, resulting in a loss of interest that was due to me.
4. I have raised this issue multiple times and attached call recordings as evidence of my intention. Your team has now admitted that the closure was made without my explicit consent, which has caused significant inconvenience, not to mention the potential damage to my credit history.
I would like to reiterate my request to reissue my OneCard, as I am still in possession of my FD and wish to continue benefiting from the long credit history associated with this card. I am willing to transfer the same FD amount again to reinstate the secured card.
I understand that mistakes can happen, but the impact this has had on my financial situation and emotional well-being is significant. I believe it is only fair that you rectify this error by reissuing my OneCard and ensuring that my CIBIL score remains unaffected.
Please let me know how we can proceed to resolve this issue as soon as possible. If the situation is not addressed satisfactorily, I will have no choice but to escalate this matter to the RBI Ombudsman and Consumer Forum, as I feel that my consumer rights have been violated.
No response from their end
Again same bla blah....

Again I sent an email on 2 Jan 2025, 12:43 pm
To Both the ONECARD AND SBM BANK
help@getonecard.app
grievances@fplabs.tech
nodalofficer@fplabs.tech
customercare@sbmbank.co.in
Nodal.officer@sbmbank.co.in
principalnodalofficer@sbmbank.co.in

OneCard Credit Card Closure Complaint - Legal Action Notice
Dear OneCard
Thank you for your response regarding my complaint (Ticket ID: 7020779) about the unauthorized closure of my OneCard Credit Card.
However, I am deeply disappointed with the proposed resolution of an INR 1,000 Amazon voucher. This does not address the serious issues surrounding the closure of my account, which fall under several provisions of the RBI Ombudsman Scheme.
Here's a breakdown of the concerns that violate the guidelines set forth by the RBI Ombudsman Scheme complaint portal:
Violations of the RBI Ombudsman Scheme:
* Credit Card Closed Without Consent (Regulation 5(2) of CoD Regulations, 2022): My OneCard Credit Card was closed without my explicit consent. This is a clear violation of RBI regulations.
* Unauthorized Account Closure (Regulation 5(2) of CoD Regulations, 2022): A representative made the decision to close my account without my authorization. This falls under unauthorized account closure.
* Lack of Communication (Regulation 6(1) of CoD Regulations, 2022): I was not informed before the closure through any form of communication, including calls (as per your claim that calls didn't connect). This is a violation of communication regulations.
* Misinterpretation of Conversation (Regulation 8 of CoD Regulations, 2022): During the call with the escalation team, I clarified that I never requested immediate closure. However, an email stating the opposite was sent. This is misinterpretation of conversation.
* Ignoring Evidence (Regulation 7(1) of CoD Regulations, 2022): Despite providing call recordings as proof, the closure proceeded. This is a disregard for presented evidence.
* Unsatisfactory Resolution (Regulation 13(6) of CoD Regulations, 2022): The escalation team's offer of a voucher is an unsatisfactory resolution to a serious issue.
* False Promises (Regulation 8 of CoD Regulations, 2022): Initially, the representative mentioned a call regarding the "closing process," which I interpreted as information gathering, not closure itself. This can be construed as a false promise.
* False Trade Practices (Section 2(a) of the Consumer Protection Act, 2019): The entire sequence of events, from the lack of communication to the unaddressed evidence, suggests potential false trade practices.
* No Response from Nodal Officer (Regulation 10 of CoD Regulations, 2022): My attempts to reach the nodal officer at nodalofficer@fplabs.tech have been unsuccessful. This is a violation of the regulation requiring a designated nodal officer for grievance redressal.
* Denial of Reopening (Regulation 11 of CoD Regulations, 2022): Despite providing evidence, the claim of not having the authority to reopen the account seems suspect. There should be a proper escalation process for such situations.
* Negative Impact on Credit Score (Regulation 8 of CoD Regulations, 2022): The closure of this FD-backed card negatively affects my creditworthiness, bill payment history, and credit history, especially considering it was my oldest credit line. This is a significant consequence.
Next Steps:
Given the seriousness of these violations and the lack of a satisfactory resolution, I am left with no choice but to explore further options. This includes:
* Filing a formal complaint with the RBI Ombudsman.
* Considering legal action against SBM Bank for the unauthorized closure and its consequences.
I urge you to reconsider the current offer and propose a solution that addresses the aforementioned issues. This could involve immediate reactivation of my account, a documented apology for the inconvenience caused, and compensation for the potential damage to my credit score.
Please respond within 7 business days with a revised resolution plan.

 

[Salman925492]

Accept the offer bro as the case Will be closed by 4 April, and if you still not satisfied then you can file formal case against them but you'll not win 😕 as bank has right to block/ close/ revoke the card membership.

Thank you for your response.

 

[Rashikv]

As for as Interest concern it would have around Rs600 to Rs800 i would have earned till april if they didn't closed my card.
Now they come with offer of Rs 5000.
If i minus that interest part in this compensation. As per rbi norms I'll get only Rs 4000 as compensation.
Apart from this while this all happened in Dec-Jan. In Jan I couldn't buy some products because my card closed. On Amazon their is republic sale is going on at that time.I couldn't buy anything on this card because thier is no cost emi offer is going on.
So I should mention all this kind of staff as well.

If anything found wrong my side in this message please correct me.
Thank you

I think these points will not help you to get higher compensation, because all these are future scenarios.
I also filed two complaints with ombudsman before, but my issues were totally different than yours.
search for similar type of dispute cases with sbm bank on technofino and other communities, and analyse the compensation amount, then take a decision.

 

[rohant]

Update Guy's...!!!

I got an email from crpc@rbi.org.in on 28 Mar 2025, 1:08 pm

Here it's what they said.
Dear SALMANAHMED HUILGOL,
Please refer your complaint reference number N202425002023388 against regulated entity (RE), SBM BANK (INDIA) LTD. In this regard, RE has submitted its version as stated below and related documents in the attachments.
“(i)The customer in the instant case had opted for a secured credit card backed by FD of ₹ 10,000.00 through our partner One Card.
(ii)He requested our bank representative to upgrade his card from secured to unsecured. However, due to oversight, customer card was erroneously closed by our bank representative on December 25, 2024, and FD closure proceeds of ₹ 11,231.00 credited to his Canara Bank account on December 27, 2024 via NEFT under UTR no’s STCB271224257901, STCB271224257899, STCB271224257905, STCB271224257903.
(iii)We apologize for the closure of customer card without his consent, we would like to inform that we offered to him as a goodwill gesture, Amazon vouchers worth ₹5,000.00 which is declined by him. We have carefully considered his demand for compensation but beyond ₹.5000 worth of vouchers, the bank is not in a position to compensate further particularly as there is no negative financial impact on him.
(iv)The above details we have already communicated with customer vail email. Upon receipt of the complaint, we have once again communicated with customer via email dated January 31, 2025.”
2. You are, therefore, advised to go through the RE’s version and offer your comments, if any, by 04.04.2025 failing which, it will be assumed that you have no further comments to offer and the Ombudsman shall proceed with adjudicating the case under suitable Clause of the Integrated Ombudsman Scheme, 2021.
3. This is for your information please.

what should I do now...?
Should I reply them over over email to this email..?
In RBIO complaint portal its showing same status as earlier as it was...!
Please help me now brother.
I don't want card anymore.
They again saying 5k Amazon voucher which I dint want even rbio approv this 5000 I'll take in my bank account.
What's the next Procedure yo deal with this.
In this email They sent again old email conversation between me and sbm bank regarding voucher.which I refused.

And mainly They have mentioned that I should response within 04.04.2025 or else my case will be closed.
Is it genuine 🤔...?

I'm tagged some of you please help me.
I have attached some screenshot please go through it if possible.
Thanks in advance.

@sjmajumder @Vasuki @SSV @Aniket @Wealth is my birth right! @BVC @jetesh @hariselio @Sudip @rohant @Mohammad @vijay.vj @Rashikv @Mr. X @Juganta @Quantum @VISHESH_BANSAL @Lobogris @xfactcc @Desu Sarath

I would have taken 5k as a goodwill gesture.
Let me know in case you want to encash your amazon pay gift voucher.

 

[xfactcc]

Mention all of the above in good composition, then add 'if the RBI still considers the previous position inspite of it all then I'd humbly request that the 5k is given to me as cash in account as I do not have utilise Amazon's services, and I presume it shouldn't be extra burden for RE, as both are of equal value, I'd consider the Apay voucher as absolutely last resort against no compensation.'


You can resend the call recording audio etc. as zip file in your email if you think it wasn't considered earlier.

 

[Salman925492]

Guys please see this what I have wrote.
Should I send this reply to RBIO email.

Subject: Comments on Regulated Entity's Version - RBI Ombudsman Case ID: 0005861692, Complaint Reference Number: N202425002023388

Dear Sir/Madam,
This is with reference to your email dated March 28, 2025, regarding my RBI Ombudsman case [Case ID: 0005861692, Complaint Reference Number: N202425002023388] against SBM BANK (INDIA) LTD.

I have reviewed the regulated entity's (RE) version and wish to provide the following comments, which strongly dispute the adequacy of their proposed resolution and highlight several critical issues:
While I acknowledge the RE's confirmation of the erroneous closure of my OneCard and the subsequent refund of the Fixed Deposit (FD) amount to my Canara Bank account on December 27, 2024, I assert that their account of the events is incomplete and misleading.

* Background and Initial Request:
* I initiated a request to convert my secured OneCard (backed by an FD of ₹10,000) to an unsecured OneCard as early as September 3, 2024. My credit score had significantly improved, andi qualified for unsecured credit cards from other banks.

* Despite repeated requests, SBM Bank/OneCard assured me of a future upgrade offer, advising me to keep using the card and the OneCard app. These assurances proved to be misleading. As stated on 4/9/2024 "This email confirms that we have received your concern over the social media platform. We understand your concern regarding the upgrade of your OneCard account. We appreciate you being a loyal #OneFam! However, please note that this is a completely automated process and we are unable to perform it manually despite of best efforts. Multiple factors are taken into consideration for this offer and rest assured that once there is any update on your application regarding the upgrade, we will notify you via the OneCard app. All the great offers are lined up for you and the upgrade will be available to you when you least expect it. Keep using your OneCard app updated and efficiently use the card to attract he upgrade offer as soon as possible."


Unauthorized Card Closure:
* On December 22, 2024, I contacted customer service only to inquire about the card closure process. I explicitly did not request or authorize the closure of my OneCard account. My intention was to gather information, not to initiate closure. As evidenced by call recordings, I specifically asked, "What is the process to close the OneCard?"

* Contrary to my intention, SBM Bank/OneCard closed my account on December 23 or 25 without my consent. This action has caused me significant inconvenience and potential damage to my credit history.
* I provided call recordings as evidence to SBM Bank/OneCard, clearly demonstrating that I only inquired about the closure process and did not authorize the closure. Despite this, they proceeded with closing the account.

* Financial Loss:
The premature closure of my FD resulted in a loss of interest. While I provided an approximate figure of ₹394, the exact loss needs to be accurately calculated, considering the maturity dates of the individual FD components. The FD amounts and maturity dates are as follows:
* NEFT CR-S271224257900000065-FPLTDCREATIONFUNDCOLLECTIONACCOUNT C Rs 2,167.00
* NEFT CR-STC57901-B0000065-FPLTDCREATIOOLLECTIONACCOUNT C Rs 2,413
* NEFT CR-ST99-ST0065-FPLTDCREATIONFUNCTIONACCOUNT C Rs 4,475.00
* NEFT CR-ST420065-FPLTDCREATIONFUNDCOLLECTIONACCOUNT C Rs 2,176.00

* The RE's assertion that there was "no negative financial impact" is incorrect, as I incurred a loss of potential interest earnings. The loss would be approximately ₹600 to ₹800 if the FDs had matured as scheduled. Furthermore, the refunded FD amount was received in my Canara Bank account on 27-12-2024 without my consent and also I'm not able to purchase an ecommerce purchases.

* Inadequate Compensation and Unacceptable Resolution:

SBM Bank/OneCard's offer of Amazon vouchers (initially ₹1,000, later ₹2,000, and finally ₹5,000) is an inadequate and unacceptable resolution. My primary request is the reinstatement of my OneCard, which holds significant value for my credit history.

* The RE's repeated insistence that they cannot reopen the account is questionable, especially considering the closure was due to their error.

* I have suffered significant inconvenience, mental anguish, and wasted time due to this issue. The offered vouchers do not compensate for these damages.

* The nodal officer even pressured me to accept the Amazon voucher and stated that no one, including the RBI Ombudsman, could provide any other resolution or compensation. He literally said this on call. Please listen to call recording Number 7 for evidence.

* Key Grievances and Violations:
Credit Card Closed Without Consent: The closure of my OneCard Credit Card without my explicit consent is a clear violation of RBI regulations.

* False Promises: Initially, the representative mentioned a call regarding the "closing process," which I interpreted as information gathering, not closure itself. This can be construed as a false promise. The assurances of a future upgrade offer were misleading.

* False Trade Practices (Section 2(a) of the Consumer Protection Act, 2019): The entire sequence of events, from the lack of communication to the unaddressed evidence, suggests potential false trade practices.

* Ignoring Evidence: SBM Bank/OneCard ignored the call recordings and other evidence I provided.

* Denial of Reopening: Despite providing evidence, the claim of not having the authority to reopen the account seems suspect. There should be a proper escalation process for such situations.

* Negative Impact on Credit Score: The closure of this FD-backed card negatively affects my creditworthiness, bill payment history, and credit history, especially considering it was my oldest credit line. This is a significant consequence.

* Lack of Communication and Incompetence: Level 1 escalation failed due to illiterate or inexperienced customer care representatives. Escalation teams and nodal officers also demonstrated inefficiency and a lack of professionalism. There were instances where calls were disconnected without explanation.

* Specific Points to Emphasize:
I have repeatedly requested the reinstatement of my OneCard, which is my primary objective.
* SBM Bank/OneCard representatives, including nodal officers, were uncooperative and dismissive of my concerns.

* I have incurred losses beyond the direct interest loss, including the inability to avail of offers and make essential purchases. For example, I was unable to make purchases during the Amazon Republic Day sale and book crucial train tickets due to the card closure.

* The bank is blatantly lying that they cannot activate the card which is closed/ cancelled, i hope there's no provision restricting them to reactivate, especially when fault lies on bank's part.

* There is a need to teach OneCard/SBM bank a lesson. Why should consumers suffer because of incompetent staff hired by such organizations?

* Timeline of Key Events and Communications:
* September 3, 2024: Initial request to convert secured OneCard to unsecured.
* September 4, 2024: Assurance of upgrade offer if app is used.
* December 20, 2024: Repeated request to convert.
* December 22, 2024: Inquiry about card closure process.
* December 22, 2024: OneCard informs about closure process via email.
* December 24, 2024: Confirmation of closure request.
* December 25, 2024: Notification of card closure.
* December 26, 2024: Denial of error and claim of consent.
* December 27, 2024: FD amount credited to Canara Bank account.
* January 6, 2025: Nodal officer denies responsibility, offers ₹1,000 voucher.
* January 18, 2025: Offer increased to ₹2,000 voucher.
* January 24, 2025: Final reminder sent.
* January 31, 2025: RE's version communicated to complainant.
* March 28, 2025: RBI Ombudsman's email requesting comments.
* Requested Resolution:
* I reiterate my demand for the immediate reinstatement of my OneCard credit card.
* I request appropriate compensation for the financial loss from December to April 5 billing cycles(accurate calculation of lost interest, estimated between ₹600-₹800), inconvenience, mental anguish, and time wasted. I initially requested ₹50,000 for damages and ₹50,000 for mental anguish, but I am willing to accept whatever the RBI Ombudsman decides with grace.

* I request that the bank takes necessary steps to prevent any negative impact on my CIBIL score.

If the RBI still considers the previous position inspite of it all then I'd humbly request that the ₹5,000 is given to me as cash in account as I do not have utilize Amazon's services, and I presume it shouldn't be extra burden for RE, as both are of equal value, I'd consider the Apay voucher as absolutely last resort against no compensation. I am willing to accept whatever the RBI Ombudsman decides with grace.

* Evidence:
I have provided comprehensive documentation, including:
Sep 2024 Conversation Documents

https://drive.google.com/drive/folders/1xy9X2wxAKiOpc51CbZ-N

Dec & Jan Conversation Documents

https://drive.googl/drive/fors/1xxEz2sKiDkLacF1emmVvdGrA-U

OneCard CC Call Recordings

https://drive.goo/drive/folders/1cQE2nsq_0rQ9caEp-sKABh1jbWc0KaX4

(Please pay close attention to recording number 7)

FD Receipt 2024/25

https://drive.google.com/drive/folders/1xy3U_bIw6DEYQ4aT02Q0-HqlwEq

I urge the RBI Ombudsman to thoroughly investigate this matter and direct SBM BANK (INDIA) LTD to provide a fair and just resolution, including the reinstatement of my OneCard and appropriate compensation for the financial loss, inconvenience, mental anguish, and harassment I have endured.

Thank you for your time and consideration.
Sincerely,

 

[Anindya98]

Guys please see this what I have wrote.
Should I send this reply to RBIO email.

Subject: Comments on Regulated Entity's Version - RBI Ombudsman Case ID: 0005861692, Complaint Reference Number: N202425002023388

Dear Sir/Madam,
This is with reference to your email dated March 28, 2025, regarding my RBI Ombudsman case [Case ID: 0005861692, Complaint Reference Number: N202425002023388] against SBM BANK (INDIA) LTD.

I have reviewed the regulated entity's (RE) version and wish to provide the following comments, which strongly dispute the adequacy of their proposed resolution and highlight several critical issues:
While I acknowledge the RE's confirmation of the erroneous closure of my OneCard and the subsequent refund of the Fixed Deposit (FD) amount to my Canara Bank account on December 27, 2024, I assert that their account of the events is incomplete and misleading.

* Background and Initial Request:
* I initiated a request to convert my secured OneCard (backed by an FD of ₹10,000) to an unsecured OneCard as early as September 3, 2024. My credit score had significantly improved, andi qualified for unsecured credit cards from other banks.

* Despite repeated requests, SBM Bank/OneCard assured me of a future upgrade offer, advising me to keep using the card and the OneCard app. These assurances proved to be misleading. As stated on 4/9/2024 "This email confirms that we have received your concern over the social media platform. We understand your concern regarding the upgrade of your OneCard account. We appreciate you being a loyal #OneFam! However, please note that this is a completely automated process and we are unable to perform it manually despite of best efforts. Multiple factors are taken into consideration for this offer and rest assured that once there is any update on your application regarding the upgrade, we will notify you via the OneCard app. All the great offers are lined up for you and the upgrade will be available to you when you least expect it. Keep using your OneCard app updated and efficiently use the card to attract he upgrade offer as soon as possible."


Unauthorized Card Closure:
* On December 22, 2024, I contacted customer service only to inquire about the card closure process. I explicitly did not request or authorize the closure of my OneCard account. My intention was to gather information, not to initiate closure. As evidenced by call recordings, I specifically asked, "What is the process to close the OneCard?"

* Contrary to my intention, SBM Bank/OneCard closed my account on December 23 or 25 without my consent. This action has caused me significant inconvenience and potential damage to my credit history.
* I provided call recordings as evidence to SBM Bank/OneCard, clearly demonstrating that I only inquired about the closure process and did not authorize the closure. Despite this, they proceeded with closing the account.

* Financial Loss:
The premature closure of my FD resulted in a loss of interest. While I provided an approximate figure of ₹394, the exact loss needs to be accurately calculated, considering the maturity dates of the individual FD components. The FD amounts and maturity dates are as follows:
* NEFT CR-S271224257900000065-FPLTDCREATIONFUNDCOLLECTIONACCOUNT C Rs 2,167.00
* NEFT CR-STC57901-B0000065-FPLTDCREATIOOLLECTIONACCOUNT C Rs 2,413
* NEFT CR-ST99-ST0065-FPLTDCREATIONFUNCTIONACCOUNT C Rs 4,475.00
* NEFT CR-ST420065-FPLTDCREATIONFUNDCOLLECTIONACCOUNT C Rs 2,176.00

* The RE's assertion that there was "no negative financial impact" is incorrect, as I incurred a loss of potential interest earnings. The loss would be approximately ₹600 to ₹800 if the FDs had matured as scheduled. Furthermore, the refunded FD amount was received in my Canara Bank account on 27-12-2024 without my consent and also I'm not able to purchase an ecommerce purchases.

* Inadequate Compensation and Unacceptable Resolution:

SBM Bank/OneCard's offer of Amazon vouchers (initially ₹1,000, later ₹2,000, and finally ₹5,000) is an inadequate and unacceptable resolution. My primary request is the reinstatement of my OneCard, which holds significant value for my credit history.

* The RE's repeated insistence that they cannot reopen the account is questionable, especially considering the closure was due to their error.

* I have suffered significant inconvenience, mental anguish, and wasted time due to this issue. The offered vouchers do not compensate for these damages.

* The nodal officer even pressured me to accept the Amazon voucher and stated that no one, including the RBI Ombudsman, could provide any other resolution or compensation. He literally said this on call. Please listen to call recording Number 7 for evidence.

* Key Grievances and Violations:
Credit Card Closed Without Consent: The closure of my OneCard Credit Card without my explicit consent is a clear violation of RBI regulations.

* False Promises: Initially, the representative mentioned a call regarding the "closing process," which I interpreted as information gathering, not closure itself. This can be construed as a false promise. The assurances of a future upgrade offer were misleading.

* False Trade Practices (Section 2(a) of the Consumer Protection Act, 2019): The entire sequence of events, from the lack of communication to the unaddressed evidence, suggests potential false trade practices.

* Ignoring Evidence: SBM Bank/OneCard ignored the call recordings and other evidence I provided.

* Denial of Reopening: Despite providing evidence, the claim of not having the authority to reopen the account seems suspect. There should be a proper escalation process for such situations.

* Negative Impact on Credit Score: The closure of this FD-backed card negatively affects my creditworthiness, bill payment history, and credit history, especially considering it was my oldest credit line. This is a significant consequence.

* Lack of Communication and Incompetence: Level 1 escalation failed due to illiterate or inexperienced customer care representatives. Escalation teams and nodal officers also demonstrated inefficiency and a lack of professionalism. There were instances where calls were disconnected without explanation.

* Specific Points to Emphasize:
I have repeatedly requested the reinstatement of my OneCard, which is my primary objective.
* SBM Bank/OneCard representatives, including nodal officers, were uncooperative and dismissive of my concerns.

* I have incurred losses beyond the direct interest loss, including the inability to avail of offers and make essential purchases. For example, I was unable to make purchases during the Amazon Republic Day sale and book crucial train tickets due to the card closure.

* The bank is blatantly lying that they cannot activate the card which is closed/ cancelled, i hope there's no provision restricting them to reactivate, especially when fault lies on bank's part.

* There is a need to teach OneCard/SBM bank a lesson. Why should consumers suffer because of incompetent staff hired by such organizations?

* Timeline of Key Events and Communications:
* September 3, 2024: Initial request to convert secured OneCard to unsecured.
* September 4, 2024: Assurance of upgrade offer if app is used.
* December 20, 2024: Repeated request to convert.
* December 22, 2024: Inquiry about card closure process.
* December 22, 2024: OneCard informs about closure process via email.
* December 24, 2024: Confirmation of closure request.
* December 25, 2024: Notification of card closure.
* December 26, 2024: Denial of error and claim of consent.
* December 27, 2024: FD amount credited to Canara Bank account.
* January 6, 2025: Nodal officer denies responsibility, offers ₹1,000 voucher.
* January 18, 2025: Offer increased to ₹2,000 voucher.
* January 24, 2025: Final reminder sent.
* January 31, 2025: RE's version communicated to complainant.
* March 28, 2025: RBI Ombudsman's email requesting comments.
* Requested Resolution:
* I reiterate my demand for the immediate reinstatement of my OneCard credit card.
* I request appropriate compensation for the financial loss from December to April 5 billing cycles(accurate calculation of lost interest, estimated between ₹600-₹800), inconvenience, mental anguish, and time wasted. I initially requested ₹50,000 for damages and ₹50,000 for mental anguish, but I am willing to accept whatever the RBI Ombudsman decides with grace.

* I request that the bank takes necessary steps to prevent any negative impact on my CIBIL score.

If the RBI still considers the previous position inspite of it all then I'd humbly request that the ₹5,000 is given to me as cash in account as I do not have utilize Amazon's services, and I presume it shouldn't be extra burden for RE, as both are of equal value, I'd consider the Apay voucher as absolutely last resort against no compensation. I am willing to accept whatever the RBI Ombudsman decides with grace.

* Evidence:
I have provided comprehensive documentation, including:
Sep 2024 Conversation Documents

https://drive.google.com/drive/folders/1xy9X2wxAKiOpc51CbZ-N

Dec & Jan Conversation Documents

https://drive.googl/drive/fors/1xxEz2sKiDkLacF1emmVvdGrA-U

OneCard CC Call Recordings

https://drive.goo/drive/folders/1cQE2nsq_0rQ9caEp-sKABh1jbWc0KaX4

(Please pay close attention to recording number 7)

FD Receipt 2024/25

https://drive.google.com/drive/folders/1xy3U_bIw6DEYQ4aT02Q0-HqlwEq

I urge the RBI Ombudsman to thoroughly investigate this matter and direct SBM BANK (INDIA) LTD to provide a fair and just resolution, including the reinstatement of my OneCard and appropriate compensation for the financial loss, inconvenience, mental anguish, and harassment I have endured.

Thank you for your time and consideration.
Sincerely,

Bro, post the summarised version

 

[Salman925492]

Bro, post the summarised version

Ok bhai lekin itna bhi english nhi aata ke summarize krke likhu. Sorry 😞

 

[Anindya98]

Ok bhai lekin itna bhi english nhi aata ke summarize krke likhu. Sorry 😞

Use Chatgpt bhai