Well, they can help if bank is not co-operating at all. Also, many people have made such mistakes and were successful in getting it sorted out. Lets hope that I also am able to get a solutionWhat would even be the basis for your RBI Ombudsman complaint/FIR? There's been no fraud/failure of service from their end. That avenue seems to be a waste of time for everyone.
Requesting Axis is the only viable option, and honestly, usually card payments are made by NEFT, which is irreversible so chances are slim that anyone can do anything.