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Park+ CC Bill Cashback

I paid HSBC Credit card bill for around 16000 in 5 transactions and it is still showing pending on Park+. This was on 4th of Feb. It's been 11 days, it still shows pending and it has not been credited to my card either. Their customer support is shit and I am getting only bot responses. Any help?
 
I paid HSBC Credit card bill for around 16000 in 5 transactions and it is still showing pending on Park+. This was on 4th of Feb. It's been 11 days, it still shows pending and it has not been credited to my card either. Their customer support is shit and I am getting only bot responses. Any help?
Its pending for these many days, as per my experience it means it will not be processed and will be refunded.
 
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