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Paytm Escalation to Higher Authority

  • Thread starter Thread starter Vineet_
  • Start date Start date
  • Replies Replies 5
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Vineet_

TF Premier
Recently I found issue related to profile bug with my paytm account I already escalated to 24x7 section including @paytmcare Twitter handle but not getting required solutions anyhow before few years ago atleast they ready to give reply over 24x7 chat section now it is fully automated reply throwing & closing case id automatically now only Twitter support have hope now I am loosing hope with same.

Issue is like that-

1. In credit card bill payments section there are few cards that closed now, now I want to delete following but delete button not throwing any results it remains same card details now this is becomes serious issue if someone or me accidentally enter amount with closed cards payments because only last 4 digits it showing with Bank banner name some times it can happen with anyone.

2. This issue I am reporting from last year there are some beneficiary in paytm bank a/c or paytm app u say it not able to delete after pressing delete button it says details not found error but if I select pay it ready take amount value.

Both issue I already escalated with short video error reflects even they demands 2 more times I have shared required details to them but still they not able to resolve issues or not Routed issue to proper channels.

Kindly someone help with me to escalate following to paytm senior level or share any Escalation hierarchy where I can approach before they have one email like care@paytm.com now this not accept any incoming mails. @TechnoFino Please help me out.
 
Last edited:
Go to Paytm App>Pay Credit Card Bill Section>Manage Card (Click on One of your saved card)> Delete
Dear @Shraaj as I mentioned earlier None of following options able to delete any details there is definitely some bugs with paytm or app section after pressing delete button there no results in action it take remains same or card details remains.
 
Uninstall and Reinstall the app and try the process with good internet connection.

I have deleted my 2 cards just now and its not showing.
Dear @Shraaj as I mentioned earlier None of following options able to delete any details there is definitely some bugs with paytm or app section after pressing delete button there no results in action it take remains same or card details remains.
 
Uninstall and Reinstall the app and try the process with good internet connection.

I have deleted my 2 cards just now and its not showing.
I can delete the same my active cards but which are closed/blocked it not taking delete action after press delete button it remains same it throwing sorry we are unable to complete following actions !
 
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