Payzapp Full KYC Issues: HDFC Account holders

[vinbking]

I opened my HDFC Bank Account, way back in December 2023. Until now, as Customer of HDFC

• I am not able to do FULL KYC.
• I haven't done Partial KYC, by submitting PAN, as I feel it's my right as HDFC Customer, only to get FULL KYC Done (as Partial KYC has restrictions including limitations to Wallet load or it's validity)

Before becoming HDFC Account, Only thing, i had done was '

• registering with phone number as that in HDFC and
• not doing any KYC

Anybody here, who are facing similar issues OR found solution to issue?

 

[Ak Singh]

View attachment 67548
Here is what they have replied to me. They are saying this from last 1 year.

Nothing can be done, hdfc is dead.

 

[aero777]

I got exactly the same reply as @Ak Singh
I didn't know that they will not allow to upgrade your KYC status once you've done minimal KYC and there wasn't any warning before doing that too. IDK what's wrong with HDFC Payzapp, first they don't allow to customise the VPA, forcing you to expose your mobile number to anybody you're paying to. Now they can't even recognise their own HDFC customers even if they log in using the same mobile number.

Nothing can be done, hdfc is dead.View attachment 67553

 

[GTSaketh]

I got a call from customer care that there will be update on sep 18 and it will be fixed. Let's see.

 

[Astrella]

I got a call from customer care that there will be update on sep 18 and it will be fixed. Let's see.

I called support to verify, and agent had no clue of this. This might just be another false promise

 

[GTSaketh]

I called support to verify, and agent had no clue of this. This might just be another false promise

They called me again, now they are saying the update has been changed to Oct 5. But in that build you can Do Any KYC and also re-do KYC.