Please provide email escalation matrix for ICICI Bank

[xfactcc]

Question:

I am requesting the email escalation matrix for ICICI bank i.e., Level 1, 2, Nodal officer, PNO etc.

Since their website doesn't provide these details and escalation is via form only as can be seen here: https://nli.icicibank.com/NewRetailWeb/complaint.htm

Please provide the information so I and others are benefitted.

Thank you!

Answer:

Here are the email IDs as per my research:

1. Level 1: customer.care@icicibank.com
2. Level 2: headservicequality@icicibank.com
3. Level 3: pno@icicibank.com
4. Level 4: senior.management@icicibank.com
5. Level 5: managingdirector@icicibank.com

I hope you find this information useful.

 

[WandereR]

Does level2 work?
I'm getting "We are currently unable to process your request. Please try after some time."
This is when level1 complaint was closed without informing me lol

 

[xfactcc]

Does level2 work?
I'm getting "We are currently unable to process your request. Please try after some time."
This is when level1 complaint was closed without informing me lol

That is the reason I am asking for email addresses so that we can skip the trickery of their escalation forms.

 

[Garvit]

headcreditcards@icicibank.com this will help.

 

[Pravas]

This email ID does not exist. Getting undelivered error.
I used headservicequality@icicibank.com to send my complaint today but yet to get any replay.

 

[NShah]

This email ID does not exist. Getting undelivered error.
I used headservicequality@icicibank.com to send my complaint today but yet to get any replay.

Nodal officer
headservicequality@icicibank.com.

 

[Pravas]

Nodal officer
headservicequality@icicibank.com.

While trying to send the email, I am getting postmaster undeliverable message.

 

[007]

While trying to send the email, I am getting postmaster undeliverable message.

Use this:
senior.management@icicibank.com

If still not resolved:
managingdirector@icicibank.com

 

[Trust Me]

While trying to send the email, I am getting postmaster undeliverable message.

They have the irritating habit of discontinuing email addresses from time to time without notice!

 

[NShah]

While trying to send the email, I am getting postmaster undeliverable message.

https://nli.icicibank.com/NewRetail...266.925499579.1707992032-969915168.1707992032 . .

 

[xfactcc]

Here are the email IDs as per my research:

1. Level 1: customer.care@icicibank.com
2. Level 2: headservicequality@icicibank.com
3. Level 3: pno@icicibank.com
4. Level 4: senior.management@icicibank.com
5. Level 5: managingdirector@icicibank.com

I hope you find this information useful.

 

[NShah]

I hope you find this information useful.

This your thread right ?

 

[xfactcc]

This your thread right ?

If anyone needs this information, some have already asked me.

 

[Shroud]

headcreditcards@icicibank.com this will help.

Undeliverable error from post master......

 

[Bugs Bunny]

Undeliverable error from post master......

Mail directly to MD

 

[vijay.vj]

Any response from MD?

 

[Akash Topder]

Does level2 work?
I'm getting "We are currently unable to process your request. Please try after some time."
This is when level1 complaint was closed without informing me lol

Same issue everytime.

 

[sasha008]

were

Same issue everytime.

were you able to resolve it?

 

[Akash Topder]

were

were you able to resolve it?

No. Their website will throw that error randomly.