Premier to Eterna Upgrade

[alphadark7]

I've recently emailed to eterna@bobfinancial.com for upgrading my Premier card to Eterna.
They have asked me to do the process online but since I already hold 1 BOB card, there is no option to apply for 2nd card.

How do I do it? Offline? or with conversions@bobfinancial.com.

Conversions team will send a form to fill and sign but that form has BOB Fees and not LTF

How to proceed?

 

[alphadark7]

they had converted it without your consent, right?

Yes, but then I agreed with ZRO and came to a conclusion that we will do it next year

 

[Sevendar@01]

Yes, but then I agreed with ZRO and came to a conclusion that we will do it next year

What is ZRO

 

[alphadark7]

What is ZRO

Zonal office something

 

[Sivakumar]

We refer to your trail mail and inform you that your existing select card is issued on 17/06/2022 as per internal policy guidelines existing card must be used for at least minimum 12 months after that you may apply for upgradation of card into higher variant or conversion of card.

Anyone got card upgrade within 12 months? I am already eligible for the eterna requirement criteria.

Even I got the same mail about 12 months cooling period today…. my earlier req was turned down saying 6 months time required….

 

[hks789]

Even I got the same mail about 12 months cooling period today…. my earlier req was turned down saying 6 months time required….

How old is your card? When was the last request?

 

[Sivakumar]

How old is your card? When was the last request?

I had applied for the premier card in apr or may got the card issued in June… placed a request to conversions email to change card to rupay as soon as i received the card … first request to upgrade was in aug when they told me to fill the upgrade form as well …. Got a mail in sept saying cooling period to change the card is 6 months… I put repeat request and sent to escalations and eterna maiL few days back and I received the same mail as you received saying cooling period is 12 months ….

 

[hashiro7hashiro7 is verified member.]

I had applied for the premier card in apr or may got the card issued in June… placed a request to conversions email to change card to rupay as soon as i received the card … first request to upgrade was in aug when they told me to fill the upgrade form as well …. Got a mail in sept saying cooling period to change the card is 6 months… I put repeat request and sent to escalations and eterna maiL few days back and I received the same mail as you received saying cooling period is 12 months ….

They will upgrade your card in 3 months if you have an ITR of 12L plus or a salary of 1L around per month. I and many others did upgrade in 3-6months only. You have to send your documents with the upgrade form to the conversion mail id.

 

[ltf4ever]

Yes, but then I agreed with ZRO and came to a conclusion that we will do it next year

I hope you agreed over email...

 

[ltf4ever]

Even I got the same mail about 12 months cooling period today…. my earlier req was turned down saying 6 months time required….

bob team is going to get a bucketload of upgrade requests in sep2023!

 

[ARV]

I had applied for the premier card in apr or may got the card issued in June… placed a request to conversions email to change card to rupay as soon as i received the card … first request to upgrade was in aug when they told me to fill the upgrade form as well …. Got a mail in sept saying cooling period to change the card is 6 months… I put repeat request and sent to escalations and eterna maiL few days back and I received the same mail as you received saying cooling period is 12 months ….

I upgraded my card within 1 month of receiving, please check the post below for complete details. You must send your income docs (>12 L) when asking for upgrade itself.

BOB Easy to Eterna Journey​

 

[hks789]

I upgraded my card within 1 month of receiving, please check the post below for complete details. You must send your income docs (>12 L) when asking for upgrade itself.

BOB Easy to Eterna Journey​

I sent last 3 months salary slips, ITR for last year, bank statement showing salary credits. Even attached the scanned upgrade form to make the process faster. Attaching everything in one go was a mistake I guess 😅

 

[Sivakumar]

They will upgrade your card in 3 months if you have an ITR of 12L plus or a salary of 1L around per month. I and many others did upgrade in 3-6months only. You have to send your documents with the upgrade form to the conversion mail id.

I had already sent the salary slips and the filled upgrade form sent by the conversion team . inspite of that they sent that message

 

[hashiro7hashiro7 is verified member.]

I had already sent the salary slips and the filled upgrade form sent by the conversion team . inspite of that they sent that message

Raise another ticket - send the same mail again but fresh.

 

[hks789]

Finally got this from BOB conversions now.

We would like to inform you that ETERNA card is not lifetime free card it is chargeable with Joining and Annual fee, Hence we regret to inform you that we are unable to upgrade your SELECT card into ETERNA with LTF(life time free). We can upgrade only into ETERNA without LTF.

Please confirm to us for Eterna Upgrade without LTF.

Am all okay with Paid Eterna 🙂 . Will try for LTF next year 😅

 

[pprakash11]

Finally got this from BOB conversions now.



Am all okay with Paid Eterna 🙂 . Will try for LTF next year 😅

What was your SELECT card limit ?

 

[hks789]

What was your SELECT card limit ?

1 lakh. Hopefully they will increase the limit as well

 

[pprakash11]

1 lakh. Hopefully they will increase the limit as well

Same here 1 lack on SELECT. Have you sent them your income documents for upgrade to ETERNA ?

 

[hks789]

Same here 1 lack on SELECT. Have you sent them your income documents for upgrade to ETERNA ?

Yes. I sent everything in one go from the first mail itself on Sept 13th. (3 months salary slips, signed upgrade form, last year's ITR, and 3 months bank statements showing salary credit)

 

[Sivakumar]

Raise another ticket - send the same mail again but fresh.

We would like to inform you that Eterna card is not lifetime free card and it is chargeable with Joining and Annual fee of 2499 + GST.



Kindly send the upgradation request on conversions@bobfinancial.com in given attached format for ETERNA card.


this is mail I got when I raised a request again…. (Third time)
one executive says not offering upgrade asks to apply after 6 months (first application )
second one says not offering upgrade asks to apply after 12 months
third application says upgrade offered but paid variant.
too much of ambiguity

 

[hks789]

Finally, my Eterna is approved and I can see it on the Bob app.

My Bob Upgrade Timeline

May 29, 2022 - Applied for Bob Select
June 16, 2022 - Bob SELECT card got approved

Sept 13, 2022 - Raised a request to Conversions@bobfinancial.com for an Eterna upgrade(Paid card) with income documents.
Sept 16, 2022 - Bob rejected the request citing a less than a 12-month-old card.
Sept 16, 2022 - Same thread, sent a reply to reconsider since I was asking for the paid version.
Sept 19, 2022 - Got a mail from bob saying Eterna is not LTF but they can proceed with PAID version.
Sept 19, 2022 - Gave permission to proceed.
Sept 20, 2022 - Same mail with permission to proceed.
Sept 23, 2022 - Got a mail saying, it is being reviewed by higher authorities.
Sept 29, 2022 - Reminder mail about the status.
Oct 1, 2022 - Got approval email.
Oct 2, 2022 - Eterna visible on Bob app with an enhanced limit.

Thanks guys for the tips 🙂