helloworld
TF Legend
you cant at a time 1500 limit. have to spend this or add that to another account.
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Prime voucher addition failed. Your Prime voucher balance limit of INR 1499 will get breached on addition of voucher. Learn more
- Thread starter vaibhav111
- Start date
you cant at a time 1500 limit. have to spend this or add that to another account.
Anindya98
TF Legend
No solution as of now I have to do a 1-month prime recharge then can use 1499 voucher
helloworld
TF Legend
u can use 150 to purchase those anytime gift envelopes, other than that only subscription option available.
can't store more than 1499 at a time.
Sourabh_13
TF Premier
What was the reply from Amazon if you had contacted them?
I can't go for 1 month prime recharge since the Rs 1499 voucher has 30 days validity.
Sourabh_13
TF Premier
Ok. I will check if I can buy gift envelopes using Prime Balance.
Sourabh_13
TF Premier
@helloworld Could you please point to gift envelopes that can be bought using the prime voucher? I am not able to find it.
Yeah which gift envelope can be brought? Even I wanna know.
for 299 1 month prime it show just cc option no asv/apay balance can be used! so buy 1499 via asv cause it letting me buy and then load 1499 for the next years?
Anindya98
TF Legend
Currently, I am also not getting the option. The main issue is that my current plan will end on 30th December 2024. Previously I was getting the renewal option either a 3 or 12-month plan where I can use the APV but now I am not getting anything. Only CC validate option with 2rs.
During the last conversation, they suggested I use it under the promotional code option but I don't think it will work.
if click on making the payment then next window of deducting 150 or it will just deduct n say thank you? any idea?
Anindya98
TF Legend
Not Sure @helloworld might help.
After payment, your membership will automatically activate for 12 months.
How you have added 4742 to your APV balance or is it a GV balance?
Sourabh_13
TF Premier
Guys! Amazon is amazing!!! 😀
They solved this problem within an hour. This is what happened.
Sorry for the looong post. 😅
1. Called Amazon Customer Care at around 8:20 PM. Explained the problem. The initial response was what many in the thread have said (no solution but to use the INR 150 Prime balance and then use the annual voucher after the expiry of the existing membership). I expressed my disappointment and requested them to either cancel the existing INR 150 voucher or manually add an annual membership after taking and validating the annual voucher from me. The person said it was not possible but forwarded the matter to their internal team.
2. Received the call at 8:35 PM. The Amazon girl reiterated that what I requested was not possible. Upon requesting her to help me out, she asked me to buy a 1-month/3-month membership by using an INR 150 balance and then paying the remaining amount by other payment methods except any voucher balances. She said they would refund the balance amount to the payment source after membership cancellation. I went ahead to buy a 12-month shopping membership worth INR 399 since the 1-month plan cannot be bought using the prime balance.
Problem: I had INR 1500 in my shopping voucher balance, and on the payment method, the payment option combined both prime and shopping voucher balances (Said, 'Use INR 399 from eligible INR 1650 voucher balances' or something like that). This means I will end up paying the remaining amount (INR 249) from the shopping voucher balance, and she had told me they can't refund the amount if it has come from vouchers.
The Amazon girl said the only solution is to use the voucher on another Amazon account. I explained how much of an inconvenience it would be since shopping vouchers, UPI, Amazon Pay CC, order history, etc., are all linked with this account, and I don't have another mobile number either. She then said she would discuss it with their team and they would call me back in some time.
3. Received the call around 9:00 PM. The Amazon guy suggested first placing an Amazon shopping order worth INR 1500 or more to use all the shopping voucher balance, then paying for the 12-month shopping membership with Prime balance + another payment method, canceling the Prime membership and getting INR 249 refunded, then finally canceling the shopping order to get INR 1500 back. I repeated one of my recent orders.
I bought the INR 399 12-month Prime shopping membership but then could not see any option to cancel it. The Amazon guy figured it could not be canceled from my end since the prime balance was used to avail it, and I would not receive the INR 249 refund automatically. He then canceled it manually and also raised a request to manually refund INR 249 to the source (I have received the mail confirming this). He then also canceled my shopping order.
He stayed on call till I used the INR 1499 voucher and activated the membership.
Just next-level customer service from Amazon!
They solved this problem within an hour. This is what happened.
Sorry for the looong post. 😅
1. Called Amazon Customer Care at around 8:20 PM. Explained the problem. The initial response was what many in the thread have said (no solution but to use the INR 150 Prime balance and then use the annual voucher after the expiry of the existing membership). I expressed my disappointment and requested them to either cancel the existing INR 150 voucher or manually add an annual membership after taking and validating the annual voucher from me. The person said it was not possible but forwarded the matter to their internal team.
2. Received the call at 8:35 PM. The Amazon girl reiterated that what I requested was not possible. Upon requesting her to help me out, she asked me to buy a 1-month/3-month membership by using an INR 150 balance and then paying the remaining amount by other payment methods except any voucher balances. She said they would refund the balance amount to the payment source after membership cancellation. I went ahead to buy a 12-month shopping membership worth INR 399 since the 1-month plan cannot be bought using the prime balance.
Problem: I had INR 1500 in my shopping voucher balance, and on the payment method, the payment option combined both prime and shopping voucher balances (Said, 'Use INR 399 from eligible INR 1650 voucher balances' or something like that). This means I will end up paying the remaining amount (INR 249) from the shopping voucher balance, and she had told me they can't refund the amount if it has come from vouchers.
The Amazon girl said the only solution is to use the voucher on another Amazon account. I explained how much of an inconvenience it would be since shopping vouchers, UPI, Amazon Pay CC, order history, etc., are all linked with this account, and I don't have another mobile number either. She then said she would discuss it with their team and they would call me back in some time.
3. Received the call around 9:00 PM. The Amazon guy suggested first placing an Amazon shopping order worth INR 1500 or more to use all the shopping voucher balance, then paying for the 12-month shopping membership with Prime balance + another payment method, canceling the Prime membership and getting INR 249 refunded, then finally canceling the shopping order to get INR 1500 back. I repeated one of my recent orders.
I bought the INR 399 12-month Prime shopping membership but then could not see any option to cancel it. The Amazon guy figured it could not be canceled from my end since the prime balance was used to avail it, and I would not receive the INR 249 refund automatically. He then canceled it manually and also raised a request to manually refund INR 249 to the source (I have received the mail confirming this). He then also canceled my shopping order.
He stayed on call till I used the INR 1499 voucher and activated the membership.
Just next-level customer service from Amazon!
Last edited:
Anindya98
TF Legend
After adding the voucher the validity of 1499 increases to 1Yr if you add 6th August 2024 used by 5th August 2025
Sourabh_13
TF Premier
I have received the voucher code from Rupay Select. They have said the coupon code won't work if applied to an account that has any active Prime membership. The Amazon customer care confirmed this.
Anindya98
TF Legend
@vaibhav111 Pls mark the answer as Solution
First thing, this post is not a question to mark as solution. So OP has to accept or change thread to question later we can.
Anindya98
TF Legend
Very Sorry by mistake I tagged you instead of @vaibhav111
Yes saw it, you have changed the tag. No need to be sorry. Just for clarity I have commented.
Will change thread type and would try to do the same.
helloworld
TF Legend
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