raised complaint against PNB

[atharva99]

I had visited Punjab National Bank branch on 10th March 2025 to close my savings account. However, the branch staff refused to process the request, citing financial year-end restrictions. I subsequently raised a complaint with the PNO office on 13th March and followed up multiple times on 13th, 15th, 17th, 21st March, and 11th April. Despite this, there was no action or even a basic acknowledgment from the PNO office.

Additionally, I submitted a written application for account closure at the branch on 21st March 2025, but the matter remained unresolved. Recently, the bank responded vaguely, mentioning a "technical reason" for the delay, without providing any specifics.

For 1.5 months, nothing happened. I was frustrated. I raised a complaint on CPGRAM portal and within 3 days the technical problem was solved and account closed.

Then did same with SBI. And voilla SBI also was not ready to close the account. And after CPGRAM, it was done.

This is for everyone's information. It might help you.

 

[Sahil_07]

I had visited Punjab National Bank branch on 10th March 2025 to close my savings account. However, the branch staff refused to process the request, citing financial year-end restrictions. I subsequently raised a complaint with the PNO office on 13th March and followed up multiple times on 13th, 15th, 17th, 21st March, and 11th April. Despite this, there was no action or even a basic acknowledgment from the PNO office.

Additionally, I submitted a written application for account closure at the branch on 21st March 2025, but the matter remained unresolved. Recently, the bank responded vaguely, mentioning a "technical reason" for the delay, without providing any specifics.

For 1.5 months, nothing happened. I was frustrated. I raised a complaint on CPGRAM portal and within 3 days the technical problem was solved and account closed.

Then did same with SBI. And voilla SBI also was not ready to close the account. And after CPGRAM, it was done.

This is for everyone's information. It might help you.

why CPGRAM instead of RBIO?

 

[atharva99]

why CPGRAM instead of RBIO?

RBIO takes years. CPGRAM does the work very fast. There is no timelines defined under rules and regulations of RBIO but CPGRAM is different.

When you want compensation and stuff for mental harassment and you have lot of time, then RBIO is good else CPGRAM. I wanted to get the work done. Was not looking for any kind of compensation.

 

[Yugi]

Thanks for the information. Why did you want to close these accounts?

 

[atharva99]

Thanks for the information. Why did you want to close these accounts?

The answers is there in the first post itself. The way PNB and SBI works.. They weren't able to do a single work which was account closure in 30-45 days. Do you expect them to do the other work?