RBI Ombudsman complaint success story - 50K compensation

[krishg]

How bogus?
Op also shared email screenshot.

it's fake most likely

 

[Thunder766]

How on earth are you getting a proper resolution from RBI Ombudsman? Let alone the compensation.

I had made 3 complaints in the past with genuine reasoning and backings, but never in my experience have got a satisfactory resolution from RBI Ombudsman. They mostly were partial to the bank.

 

[asishs]

Great. It would be better if you explain complete matter in detail and each actions taken by you with timestamps.

*If you have time.

Updated.

Great OP! 💪

Good amount is awarded, good to see, your & BO region?

BO region is Bhubaneswar, Odisha

 

[Aniket]

Updated.

BO region is Bhubaneswar, Odisha

Great thanks as you have shared full details, can you attach/DM screenshot of closure e-mail sent by RBI BO, offcourse by hiding sensitive details?

Compensation credited, right?

 

[prc1990]

I tried doing this with SBICard—their own website indicated zero fees and pre-approved card but didn't show there is renewal fees anywhere. Post approval, they confirmed it is not LTF. But unfortunately, Ombudsman sided with SBICard. Even with all the screenshots/proofs I submitted.

Still, good to know this works some times. Worth trying to not let them get away with scummy marketing tactics.

RBI is already sold to SBI.

 

[asishs]

Great thanks as you have shared full details, can you attach/DM screenshot of closure e-mail sent by RBI BO, offcourse by hiding sensitive details?

Compensation credited, right?

Have attached the BO's reply.

I am curious to know the whole story here..

Updated.

Ya may be!
More details needed

Updated.

Elaborate please 🤔

Updated.

Great job. Please share the complete story.

Updated.

Great. It would be better if you explain complete matter in detail and each actions taken by you with timestamps.

*If you have time.

Updated.

Yes...
Could you share some more detailing about the whole story...?

@sjmajumder Here's one more of your frnd on this forum

Updated.

 

[Anupama_Jha]

How did you sent call recordings to RBI BO?

 

[asishs]

How did you sent call recordings to RBI BO?

I never had the recordings,When the bank PNO asked for the recordings i just said it was already been shared with the RBIO . But in the original RBIO complaint i did not mention anything about the recordings. Its was just to give the bank an impression that i have sufficient evidences against them. Anyway the bank must have done a fact check and retrived the call recordings from their end as the bank's sales telephonic conversations were stored nowadays. Neither did RBIO followed up and asked for the recordings. In my complaint i just mentioned the bank's mobile number with a screenshot of call history and the name of the sales guy.

 

[_ayush]

how long did it take for the rbi ombudsman to reply after you filed the complaint?

 

[Boy 07]

Hello all,

Sharing here the instance where i got a compensation of 50K from Idfc first bank for credit card misselling.


Here is the timeline --

I needed the Wealth Credit Card as it was being issued LTF. I tried applying for it three times in the first half of the year, but I had no luck.

I gave it some time and applied again via the mobile app in August, but the application didn't complete—possibly because it was still within the cooling period. However, an application number was generated.

I received a call from a bank employee who mentioned that my application was still pending and offered assistance in completing it. I explained my previous rejections, but they assured me that the card was showing as pre-approved in their system and would likely get approved. At their request, I sent income documents so they could submit them on my behalf. This seemed odd, as pre-approved cards typically don't require income documents or CIBIL inquiries. Despite completing the process, the application was rejected.

In September, I tried a similar approach: I initiated the application and aborted midway, anticipating that someone from the bank would contact me. As expected, I received a call from the bank's sales team about completing the application. Again, they claimed the card was pre-approved and would be dispatched after completing formalities. I suspected another rejection but allowed them to proceed with the application submission. Unsurprisingly, it was rejected again.

I raised the issue with the bank's PNO (Principal Nodal Officer). They cited internal policies. On the same day, I escalated the matter to the RBI Ombudsman (RBIO), providing all the details and proof.
My main points were:
1. CIBIL inquiries were being conducted for a card the bank claimed was pre-approved.
2. Unethical promotion and sale of credit cards under the guise of pre-approved offers.

The bank's PNO responded via email, stating the application was rejected because they couldn’t verify the income documents. They also mentioned that there was no pre-approved offer for me at that time. I replied, pointing out that I had telephonic recordings of conversations with their employee who assisted with the application and that those recordings had been shared with the regulators.

I didn't even follow up with RBIO or the bank after this, but to my surprise, they sent a compensation mail after 3 month. I had initially requested ₹80,000 in my RBIO complaint. I would have been more than happy if they had simply reconsidered the application, approved it, or removed the CIBIL inquiries. This outcome, however, was entirely unexpected!

Sir please help and suggest what to do ???
I used flipkart paylater in year 2019 I closed that paylater in 2022 everything was well
In the same year I applied idfc First card they declined I asked the reason they told you had done a late payment in your loan account ( Filpkart paylater)

Farther I provided them my Cibil report where was no any late payment of above account no after 7 days they agreed the mistake and told me currently we have fd card for you ,you can apply after 3 months .

Every six month I applied they declined with same reason that you had late payment in 2020

When I provide them case id they agreed and said that we will update in the system but currently there is no card for you wait for some time .

I applied in the month of December 2024
They declined and after requesting they told the reason over email that you had late payment 😔
now I am tired 😴

Now what to do should I complain to the RBI ???

 

[talkwithfino]

I applied in the month of December 2024
They declined and after requesting they told the reason over email that you had late payment 😔
now I am tired 😴

Now what to do should I complain to the RBI ???

Yes, you should go ahead and complain to RBI.
You can even attach the Cibil report as a pdf in RBI complaint.

They declined and after requesting they told the reason over email that you had late payment 😔

I hope you have this over email ( in Dec 24' )

 

[sjmajumder]

Sir please help and suggest what to do ???
I used flipkart paylater in year 2019 I closed that paylater in 2022 everything was well
In the same year I applied idfc First card they declined I asked the reason they told you had done a late payment in your loan account ( Filpkart paylater)

Farther I provided them my Cibil report where was no any late payment of above account no after 7 days they agreed the mistake and told me currently we have fd card for you ,you can apply after 3 months .

Every six month I applied they declined with same reason that you had late payment in 2020

When I provide them case id they agreed and said that we will update in the system but currently there is no card for you wait for some time .

I applied in the month of December 2024
They declined and after requesting they told the reason over email that you had late payment 😔
now I am tired 😴

Now what to do should I complain to the RBI ???

If there is no mention of any late payment in your CIBIL report, you can go ahead and complaint to RBIO for rejecting CC application with invalid reason.

 

[Boy 07]

Yes, you should go ahead and complain to RBI.
You can even attach the Cibil report as a pdf in RBI complaint.

I hope you have this over email ( in Dec 24' )

yes they told me over the eamil attached

 

[Boy 07]

If there is no mention of any late payment in your CIBIL report, you can go ahead and complaint to RBIO for rejecting CC application with invalid reason.

yes in my cibil there is no any late payment pages attached related to loan no

 

[talkwithfino]

yes in my cibil there is no any late payment pages attached related to loan no

yes they told me over the eamil attached

Greatt 🔥
now leave the Bank
And file a complaint with RBI. you can go through this below thread

Thread 'How to file a complaint against a bank on the RBI banking ombudsman portal'

Sep 25, 2022

If you want to file a complaint against any bank, follow those steps.
Remember one thing, file a complaint with your bank first, then wait 30 days for resolution. If your bank doesn't solve your problem within 30 days, you can move to the RBI banking ombudsman. If you don't get any satisfactory resolution from your bank, you can also move to the RBI banking ombudsman before completing 30 days.

How to file a complaint against a bank on the RBI banking ombudsman portal:-

Visit RBI Banking Ombudsman Portal- https://rbi.org.in/Scripts/Complaints.aspx
Click on "Click here to file a...

• TechnoFino
• Replies: 155
• Forum: Banking Complaint

• 
• 

and ofc, op of this thread and others are there if you need any further help. Do give us an update but; after RBI BO decision.

 

[Boy 07]

Greatt 🔥
now leave the Bank
And file a complaint with RBI. you can go through this below thread

Thread 'How to file a complaint against a bank on the RBI banking ombudsman portal'

Sep 25, 2022

If you want to file a complaint against any bank, follow those steps.
Remember one thing, file a complaint with your bank first, then wait 30 days for resolution. If your bank doesn't solve your problem within 30 days, you can move to the RBI banking ombudsman. If you don't get any satisfactory resolution from your bank, you can also move to the RBI banking ombudsman before completing 30 days.

How to file a complaint against a bank on the RBI banking ombudsman portal:-

Visit RBI Banking Ombudsman Portal- https://rbi.org.in/Scripts/Complaints.aspx
Click on "Click here to file a...

• TechnoFino
• Replies: 155
• Forum: Banking Complaint

• 
• 

and ofc, op of this thread and others are there if you need any further help. Do give us an update but; after RBI BO decisio

Greatt 🔥
now leave the Bank
And file a complaint with RBI. you can go through this below thread

Thread 'How to file a complaint against a bank on the RBI banking ombudsman portal'

Sep 25, 2022

If you want to file a complaint against any bank, follow those steps.
Remember one thing, file a complaint with your bank first, then wait 30 days for resolution. If your bank doesn't solve your problem within 30 days, you can move to the RBI banking ombudsman. If you don't get any satisfactory resolution from your bank, you can also move to the RBI banking ombudsman before completing 30 days.

How to file a complaint against a bank on the RBI banking ombudsman portal:-

Visit RBI Banking Ombudsman Portal- https://rbi.org.in/Scripts/Complaints.aspx
Click on "Click here to file a...

• TechnoFino
• Replies: 155
• Forum: Banking Complaint

• 
• 

and ofc, op of this thread and others are there if you need any further help. Do give us an update but; after RBI BO decision.

What to write to RBIO its my first time ?

 

[Boy 07]

What to write to RBIO its my first time ?

or Ek important question mere paas cibil ki jo report 30-12-2024 ki he usme loan ki detail 2022 se shuru he jabki ye case 2020 ka he as per IDFC OR Dusri report 2022 ki he jo mere paas saved he usme 2019 se detail he jab loan shuru hua tha dono attached kardu.